US - Maryland - College Park
November 5, 2024
Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute to overall support across applications & products used in our hospitals, in conjunction with our third-party vendors.
Duties and Responsibilities include but are not limited to the following:
Remote Technical Support
• Provide technical support for multiple veterinary practice management systems including AVImark, Cornerstone, ezyVet, and integrations.
• Troubleshoot and resolve software issues, system integrations, and user inquiries in a timely manner.
• Collaborate with veterinary staff to understand and address software-related challenges.
• Participate in software upgrades, migrations, and testing to ensure smooth operation of all systems.
• Assist in training veterinary staff on software usage and best practices.
• Develop knowledge articles for ServiceNow, as well as internal support documentation across the Applications & Products team
• Promote a client-centric culture and contribute to a culture of continuous improvement
• Assist with technology projects such as software usage assessments and upgrades
• May be asked to travel on occasion for in-person team meetings (10%)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
* Previous experience supporting veterinary practice management systems, such as AVImark, Cornerstone, and ezyVet.
• Proficiency in troubleshooting software issues and system integrations.
• Strong communication skills and ability to work with cross-functional teams.
• Detail-oriented with excellent problem-solving abilities.
• Familiarity with software testing and documentation practices.
• Availability to work remotely and flexible hours as needed.
• Experience working with end users (clients) to resolve their support issues
• Familiarity with ticket management systems (especially ServiceNow)
• Ability to work flexible shifts including some nights and weekends
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