Receptionist

Bartholomew House
US - Maryland - Bethesda
January 12, 2025

Responsible for :

Ensure that the attainmentof Victory Housing, Inc, Mission Statement takes precedence over all decisionsand actions

Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State andFederal guidelines including by limited to DOH, CDC, CMS and OSHA

At all times, implementuniversal precautions and infectious disease control protocols. Wearsassigned PPE appropriately per policy and as requested

Complete all assignedtraining including initial orientation, COMAR 10.07.14 requirements, monthlyin-services, HIPAA, VHI required personal care and skills modules. Participates in required safety anddisaster drills as assigned and mandated

Answering and transferringall incoming calls in a courteous and professional manner, taking messages, giving information, directions, andother appropriate assistance to residents, staff, guests, and vendors, andperforming a variety of other administrative duties as assigned

Handle and route allincoming calls in a timely (within three rings), courteous, and distinct,customer-friendly manner using proper telephone etiquette

Communicate all phonemessages clearly and deliver materials to appropriate parties promptly

Monitor the entry into anddeparture out if the community for all guests, residents, and vendors. Always maintain a safe andsecure environment

As required and instructed,screen all visitors per infectious disease control protocols and guidelines toenter the community

Greet, identify, and visitwith all guests/visitors and scheduled appointments. Offer beverage refreshmentalways, and brochure material when appropriate. Function as information "hub"to all visitors ensuring their needs are met

Refer all marketinginquiries to Executive Director. Complete Inquiry Sheet if Executive Directoris unable to talk with the prospect

Mail community brochures upon request

Assist with other bulk or Direct Mails as directed

Assemble and maintain supply of completed brochure packets and requestcollateral materials from Corporate Office as directed to maintain establishedsupply par level

Assist with office functions such as word processing support

Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-goingmail

Maintain abundant supply of appropriate forms ready for use in files

Assist with activities as requested

Assist in redirection of disorientated Residents as needed

Maintain neat and tidy reception area, including fresh flowers on desk

Coordinate use of common usage area for events/meetings as directed

Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed

Assist job applicants

Assure community directions are available at desk

Other duties as assigned

Requirements:

Must be current on all vaccinations including COVID- 19 andreceive CDC recommended booster doses.

Victory Housing is an Equal Opportunity Employer committed to providing an inclusive work environment for staff, clients, volunteers and service partners. Victory Housing employment, advancement and recruitment processes ensure diversity in terms of age, color, disability, ethnicity, gender, gender identity or expression, marital status, national origin or ancestry, race, religion, sexual orientation, genetic information, and/or military or veteran status.

Read the full job description and apply online on the recuiter's web-site

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