Administrative, Customer Service & Technical Support
Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Trainer at our Hanover, MD location.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day.
Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.
Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.
We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers.
Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.
Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.
We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.
We listen objectively, think creatively, and deliver results.
To learn more about our company culture, philosophy, and benefits, please visit our company page.
Responsibilities :
Lead the preparation and execution of internal systems training, including mechanical, electrical/controls, and maintenance/troubleshooting elements.
Support internal training needs, including new hire onboarding, cross training, continuous learning, and certification.
Manage the development of blended learning courses from project kick-off to completion and evaluation.
Apply instructional design theories and methods to produce and deliver high-quality training (digital, blended, and instructor-led).
Continuously improve the standards, processes, and deliverables to enhance the effectiveness of the learning experience.
Understand and assess how training plays a role in business needs identified by product/process audits, performance metrics and troubleshooting case data and account strategies.
Ensure the quality and consistency of course content and delivery.
Position Requirements :
A High School Diploma or GED Equivalent.
At least two (2) years of experience in classroom training, electronic learning, multimedia programs, and virtual training.
Strong electrical and mechanical aptitude with a willingness to self-teach and study engineering products and systems.
Excellent verbal and written communication skills, including the ability to work effectively with all levels of management, production, and engineering employees.
Ability to work across departments to ensure effective teamwork and motivate personnel to assist in the effective and efficient execution of the training plan.
Possess knowledge of effective training techniques and curiosity to continuously learn.
Ability to manage multiple projects simultaneously.
Self-managed with strong attention to detail.
Able to be flexible about working time to fit business needs and customer requirements.
Preferred Requirements :
A bachelor's degree in engineering or related field from an accredited university.
Intralox's benefit program is a major part of an employee's total compensation from the company.
Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.
The salary range provided is a good faith estimate representative of all experience levels.
Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills.
Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.
The position is eligible for one of the following:
commissions, discretionary incentives, or production incentives according to the terms of those plans.
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