Regional Field Support Technician

TransForce
US - Maryland - Baltimore
January 24, 2025

The Regional Field Support Technician is responsible for installing, servicing, and maintaining products built and placed by Coinstar throughout a designated Region.
This role is vital to the Regions success by providing zone coverage, installation support, mentorship & field training, project support and general team assistance as needed.

Key Responsibilities:

Provide equipment service at customer locations; service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools.
Perform coin & cash handling and transportation services in certain markets.
Report quality problems and other technical problems through proper escalation channels.
Interface effectively with other departments and supervisors/managers to resolve customer problems and situations.
Complete service documentation as required by the position function or as requested.
Display maturity and judgment in time management and expense control.
As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment.

Education & Experience:

High school diploma or GED with 3+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
Previous experience in handling a position of responsibility with little or no supervision.

Knowledge, Skills & Abilities

Requires a good working knowledge of computers, electronics, and electro-mechanical devices.
A basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment.
Excellent interpersonal skills focused on team success.
Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
Strong project support skills including the ability to organize, prioritize, execute and report on project status.
Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.

Business Travel

Must be able to travel up to 80% of the time.
Travel outside of an assigned geography may be required from time to time, including consecutive weeks of travel.

Additional Requirements

Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be required.
A Commercial Motor Vehicle Certification (CMV) is required.
A Commercial Driver's License (CDL) may be required based on regional market needs as determined by management.
Willing to work a flexible schedule, including holidays and weekends.

Pay and Benefits

The typical starting pay range for this position is between $24.86 - $31.08 per hour.
Individual pay will vary based on several factors, including location, job-related skills, experience, and relevant education or training.
Short-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.

We believe that continued good health, financial security, and work-life balance are important.
Coinstar is proud to offer a complete, progressive benefits package including:

Health & Wellness Coverage:
Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance.
Retirement Savings:
Traditional and Roth 401(k) plans with a company match that immediately vests.
Paid Time-Off (PTO):
PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays Additionally, we offer paid parental and adoption leave.
Other Perks and Benefits:
A generous Corporate Matched Giving plan and an Employee Assistance Program.

Physical Requirements

Regional Field Support Tech work involves operating a motor vehicle to service kiosks throughout varying geographies.
Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting.
Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs.
Regularly operate a laptop and mobile phone.
This position provides coin & cash handling and transportation responsibilities, which requires positioning oneself to move or lift objects weighing up to 85 lbs.
and frequently moving coin bins weighing up to 600 lbs.
using a specially designed hand truck.
In these markets climbing in and out of the van/truck, and ascending and descending the step into the van/truck may be required.
Communicate and exchange information with co-workers and other individuals in person or electronically.

This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Read the full job description and apply online on the recuiter's web-site

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