Help Desk

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.

Global CI offers competitive compensation and non-salary benefits to all eligible employees.

Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.

Specific
Captures customer requirements, issues and requests and communicates to technical and management resources. Generates daily, weekly and monthly customer reports. Generates user notifications regarding outages, new releases, general communications, etc. Assists in the documentation and analysis of requirements. Monitors the resolution and timely escalation of customer issues and requests to internal technical teams and management. Develops monthly reports, supports the development of the monthly newsletter, and provides the status of requests to the customer, user community, and internal team members. Evaluates internal support processes for continuous improvement opportunities. Documents and maintains Standard Operating Procedures. Participates in technical and non-technical meetings, documents meeting agendas, and captures meeting notes. Provides analytical and troubleshooting support to the user community. Guides and advises junior analysts. Responsible for supporting planning activities and monitoring schedule milestones and deliverables. Must possess effective organizational, interpersonal, oral and written skills, strong analytical and problem solving capabilities and close attention to detail. Must be a team player able to multi-task in a dynamic environment and have a working knowledge of the SDLC and the associated processes and documentation.

Specific Experience:
Must possess 2 years of Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project). Prefer MicroStrategy and lifecycle management experience in a data warehouse environment.

Education:
Bachelor of Science in related field or equivalent years of experience

Benefits include:

Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account

Matching 401k retirement plan + IRA's and Roth IRA's

Generous paid time off and paid holidays

Employee recruitment/referral bonus

Paid community service hours

Tuition reimbursement

Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Global Commerce & Information, Inc maintains a drug-free workplace.

Read the full job description and apply online on the recuiter's web-site

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