Director of Operations

Fraport
US - Maryland - Baltimore
January 15, 2025

Job Type

Full-time

Description

Why work for Fraport?

Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG, one of the largest airport operators worldwide, with airports in Germany, Greece, Peru, Brazil, India, Turkey, Slovenia, Bulgaria, China, and the USA. Fraport's experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA's airports ranked in USA Today's Top Ten Airports for Shopping for 2023. Fraport works closely with airport stakeholders to bring a unique, authentic sense of place to customers' airport experiences with brilliant local food and beverage offerings, regional retail and service concessions and a host of other features that positively shape an airport encounter.

What is in it for you:

Global opportunities to grow on four continents
Paid Time Off
Best in Class Medical, Dental and Vision Insurance, 401K, Life Insurance
Career Development training and coaching
Bonus potential
A creative, exciting work environment

Job Purpose

Leads and directs the operational execution of airport concessions program management.

Job Summary

The Director of Operations performs advanced professional work and oversight for the day-to-day management and development of a comprehensive airport concessions program. Work involves the operations, revenue management, staff leadership, tenant management, airport client relationship management, security coordination, construction coordination, and communications required to execute complex airport concessions programs. Work requires knowledge, understanding, and application of property administration and contract compliance, logistics coordination, budget forecasting, project management, and retail/food and beverage operations.

The work requires the ability to exercise judgement, negotiate, problem solve, and lead the implementation of innovative customer-centric programs. Position requires the ability to establish procedures, practices, and standards to drive operational results and improvements, often with minimal supervision. The work is performed in a fast-paced, dynamic airport terminal environment and requires regular communications and meetings with prospective tenants and business partners.

Requirements

Key Job Responsibilities

Leads and directs Operations teams performance, activities, and development.
Strategic planning to support program growth, productivity, and increase EBITDA.
Acts as liaison between subtenant and the client to address subtenant issues.
Identifies and analyzes concession development opportunities. Builds positive, collaborative relationships with new and existing clients, contractors, vendors and subtenants.
Ensures program facility compliance with Fraport, Airport and TSA security directives and requirements; provides guidance to subtenant employees to ensure compliance with same.
Collaborative involvement in development and construction projects including design, review process, construction, inspection, and closeout.
Maintains a functional understanding of revenue, O&M, capital, and forecasting budgets and participates in related exercises.

Key Job Functions

Manages the activities and professional development of the Operations team.
Oversees all aspects of subtenant activities for operational compliance with Master Lease and Sublease requirements: I.e., customer service, cleanliness, security, code compliance, safety, hours of operations, street pricing.
Creates operating procedures as necessary to ensure the efficient and safe operation of the program and the subtenants' premises.
Drives program performance analysis discussions with team, subtenants, client and leadership.
Assists in leasing decisions by evaluating new concepts, program needs and new deals for sales and revenue growth.
Performs subtenant unit inspections to ensure compliance with all sublease obligations.
Oversees Common Area Maintenance, Distribution, annual refurbishments, and marketing expenditures/contracts.
Coordinates with legal counsel to ensure compliance with contractual and regulatory obligations.
Analyzes airport market and customer segment for potential revenue growth and marketing opportunities.
Manages and negotiates with third party vendors, consultants and contractors engaged to meet leasing and property development objectives.
Facilitates meetings with airport client; presents compelling, professional operational and financial presentations.
Utilizes sound, intelligent fiscal forecasting methods, identifying ways to reduce expenses and improve fiscal accountability.
Engages with architectural and engineering firms to create and implement shared Airport/Fraport design vision and coordinates Fraport design drawings, including Leasing Plans, Lease Outline Drawings, Project Drawings, etc.
Performs other related duties as required.

Required Job Competencies

Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word.
Knowledge of real property leasing, management, and development.
Customer service orientation.
Advanced professional acumen.
Knowledge of the local and regional economic market.
Project Management skills.
Ability to network and build strategic relationships with new and existing clients/tenants.
Strong performance management skills.

Required "Soft-Skill" Competencies

Negotiating skills.
Strategic thinking skills.
Ability to communicate effectively both verbally and in writing.
Ability to work with others in a team environment.
Ability to identify and assist in resolving customer challenges.
Ability to make compelling presentations to groups.
Ability to multi-task and prioritize so that deadlines are met timely and accurately.
Willingness to cross-train on major functions.

Required Education & Experience

Bachelor's degree in business administration, Marketing, Aviation Management, Real Estate, Property Management, or related field and Five (5) Years' experience in progressive operations management.

Preferred Education & Experience

Retail Leasing/Property management and/or Restaurant development experience.

Licenses & Certifications

Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.
Driver's License may be required and must be maintained.

Physical Demands

Moving from one work location to another, including within a large airport terminal.
Sitting or standing at a workstation for extended periods of time.
May involve lifting objects weighing up to 15 pounds.
Must be able to perform the physical requirements of the position with or without reasonable accommodation.

Work Location

Read the full job description and apply online on the recuiter's web-site

Director of Operations

Director of Operations

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now

Related Job Postings

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

Otolaryngology

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

Pediatric Cardiologist Needed for Locum Tenens Coverage at Facility Near Baltimore, Maryland

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

CRNA/Certified Registered Nurse Anesthetist Needed for Locum Tenens Coverage at Facility North of

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd

OTR CDL-A Drivers 61,776 73,216+ Yearly / 3 Months EXP Req'd