Furniture Inspector/ Call Center Rep - Part Time

Our Customer Service Representatives Call Center are friendly, energetic individuals who provide quality service to our customers. Whether they're answering phone calls and assisting customers with their inquiries, scheduling deliveries or service calls, the ideal candidate will bring a positive and customer-focused attitude! Are you passionate about working with people and providing outstanding customer service? If you answered yes, we want to talk to you about a career at Cardis Furniture & Mattresses!

SCHEDULE: Tuesday, Wednesday, Thursday, Friday & Saturday 4:30am - 7:30am*

$18. 00 / Hourly

JOB SUMMARY

Primary purpose is to win each day by delivering extraordinary service and value to each customer, every day. A Call Center Customer Service Representative I is responsible for producing favorable outcomes for all customers, fellow team members, the company and the communities we serve.

The main role of the Customer Service Representative I - Call Center is to respond to incoming calls and electronic messages from customers calling with questions in a professional, timely and satisfactory manner. The position also interacts with many different departments so as to give each customer the very best customer service possible.

To ensure customer satisfaction by resolving all issues as they arise and proactively managing customer expectations with the goal of preventing concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INSPECTING

+ Even exchanges run the EEX report; call each customer the day prior to review all product and what the concerns are; wrap any special concern pieces.

+ Service returns run the SR report and inspect these the day prior to delivery.

+ Video line from front to back, including all pieces.

+ Review Special Alert report for extra inspection of those items.

+ Inspect all the furniture as follows:

+ All furniture as follows: colors match; feet are not cracked or missing color.

+ All wood pieces: no over spray on tops and sides (run hand over pieces); corners are not dented; no scratches, dings, dents or cracking; knots do not go through and create a hole (ask if something is distressed versus dinged/dented); leaves on tables line up and sit flush & video Warehouse Furniture Assembling Associate opening/closing and removing leaves; tables are assembled entirely (legs on), but cannot be loaded together.

+ All leather: verify with Warehouse Furniture Assembling Associate whether it is a hyde mark or something else; no rips, tears or slice marks; no color missing, especially from the corners and stitching; no seams separating; no silver lines from the soap wash; packing marks.

+ All upholstery: no rips or tears; no pulls on the fabric; no seams separating; packing marks; look for misweaves, fabric is same shade and texture, corners and seams clean. If not. picture. email.

+ Both leather and upholstery: if nail heads are on a piece no rust unless it is supposed to be there; no pillows missing; no mold on piece

+ Motion: all recliners recline without sticking; not leaning to 1 side or the other; backs fit in properly

+ Bedroom: bed is set up completely with ALL hardware in place; photograph bed set up; no missing color; mirror and glass are clean; drawers do not stick

+ Dining room / dinettes: assembled with ALL hardware; leaves fit into table and the table closes; leaves attach and line up properly; table tops on top of bases: video Warehouse Furniture Assembling Associate opening/closing and removing leaves; stretchers on chairs arent broken or cracked; chairs level on glass to ensure not wobbly; seats dont have plastic or threads hanging off of them; tables are assembled entirely (legs on); cannot load together; buffets/hutches:

do the finishes match?; are there felt pads on the hutch to protect the base? If not. picture. email. arm/side chairs: have they been leveled? stretchers, arms, spindles secure? all the plugs present? If not. picture. email.

+ All other wood (desks, cocktail tables and end tables, etc. ): keys work; no color missing; glass clean, no scratches in glass; shelf pins and hardware are not missing; door catches/latches are not bent and the doors close with ease; doors are not crooked.

+ Sectionals: all pieces are the same color; set the sectional up and attach clips (if they have them); photograph all put together.

+ Doors: open and close properly; no dents, scratches near hinges either; if not, take a picture of piece and put into email.

+ Drawers: open and close all; have Warehouse Furniture Assembling associate address concerns; take picture of piece and put in email.

+ Locks: keys should be present and must be tried; if not, take picture and put in email.

+ Shelf clips: they all present?. picture. email

+ Glass/mirror: clean; no scratches nor knicks. If not. picture. email.

+ Tag, log and photograph all concern areas.

+ Have the Warehouse Furniture Assembling Associate address the concern as is identified.

+ Ensure that concern identified has been addressed and no longer is a concern.

+ Send w-mails to all applicable parties regarding all concerns.

+ Upload pictures to Service on Chief directory, Inspection file, month, date, day file.

+ Complete prep sheet given by warehouse; call Accounting to finalize.

+ Recharge inspection camera batteries after inspection process is completed

+ Inform buyers and management of continuous / repetitive concerns.

Comply with the following guidelines:

+ Dont: no jewelry on hands or arms; be careful with wet, freshly sprayed wood; dont scrape glue or tape off with finger nails; dont put stickers on leather; dont trip (watch out for electrical cords on the floor); dont stand in groups but remain in constant motion (looking, cleaning, etc,); no unauthorized breaks.

+ Dos: watch entire trucks load out and look for concerns; keep cleaning and dust off pieces with rags if dirty; ensure glass is cleaned; balance all chairs; plug in all electrical, fireplaces, chairs, hutches, power, etc; sofa bags for all light colored upholstery; sofa bags for all Design Center and Thomasville upholstery, regardless of color; sheets for all Design Center and Thomasville tables; sheets for all sensitive finishes; sheets for all even exchanges; make notes of all drivers who have sheets so they are returned.

+ Seek assistance with appropriate member of management.

Call Center General

+ Manage large amounts of inbound and outbound calls and electronic messages in a timely manner.

+ Follow communication "scripts" when handling different topics.

+ Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

+ Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the concern; selecting and explaining th.