Administrative Assistant II - University Records Registrar

POSITION TITLE: Administrative Assistant II

AGENCY: University of Massachusetts Dartmouth

SALARY: Grade 17

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:

Serve as Office Manager in the Registrar's Office. Provide supervision, training, and assign tasks to clerical staff and student employees. Provide administrative support to Registrar, Associate Registrar, and Assistant Registrars. Manage specific function areas in the department. Review and analyze information and database and respond accordingly. Monitor department activities and workflow and make recommendations to improve efficiency of work processes. Identify, propose and initiate solutions for problematic issues and processes, and disseminate and/or elevate for resolution.

Follow the University's best practices to build and/or support student academic success and retention and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

SUPERVISION RECEIVED: Receive direct supervision from the Assistant Registrar and functional supervision from Registrar and Associate Registrar.

DIRECT REPORTING STAFF: Provide functional supervision to office clerical staff and student employees.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

• Establish the clerical staff members' daily work and time off schedules for approval by the Registrar/Assistant Registrar or designee;; suggest adjustments to work duties and/or assignment of special projects to ensure effective office operations by monitoring workload volume and providing support as back-up to clerical staff
• Train and guide clerical staff in processes and procedures by providing one-on-one or group instruction and offering guidance and assistance as needed, with a particular emphasis on system-related tasks
• Oversee student record file management, including organizing tasks and assigning duties in consultation with the Registrar/Assistant Registrar or designee; implement systematic policies and procedures; and respond to system and service demand, including troubleshooting and outreach to CITS and UITS
• Serve as liaison for the Student Service Center, including troubleshooting matters pertaining to student records and monitoring CRM, student forms and related student records areas
• Process and maintain files for student record document imaging including archived and active student record file management; business design and workflow, testing, implementation in coordination with University Information Systems (UITS) and CITS. Train and monitor staff in principles of accurate scanning and linking to ensure efficient and confidential record retrieval
• Process admissions revoke requests and duplicate student ID resolution
• Maintain office budget operations including supply orders; purchase requisition entry and perform related budgetary tasks; track, monitor and enter Procard transactions; reconcile monthly statements; use the procurement system to purchase, approve and receive supplies
• Enter student withdrawal and leave of absence in the student information system. Create and distribute weekly spreadsheet of withdrawn/leave of absence students to appropriate departments
• Assist with various enrollment transactions as needed, including but not limited to, add/drop, pass/fail, audit, grade entry/grade change, course withdrawal, course overload, third attempt, change of program, and miscellaneous; academic record updates
• Create course sections in the student information system and register special student groups (i.e. study abroad/away; co-op; Washington Center; quick-admit dual enrollment/early college; Sachem)
• Assist with transfer credit processing as needed
• Process bachelor to master program (including LAW) internal transfer credit requests between careers and course exclusion/inclusion requests
• Process requests for subpoenaed records including follow up with attorneys and other related university departments
• Assist with creation, re-design and monitoring departmental of online and paper forms and documents used by the Registrar's Office and other departments
• Investigate, resolve and respond to a variety of student course registration and academic record related issues.Ensure student/parent/staff inquiries and problems are handled sensitively and promptly, refer difficult cases to the correct office staff or make referrals to other offices; train clerical staff in principles of customer service to ensure a high standard of accurate, responsive, and timely problem solving and customer service
• Oversee the preparation, maintenance, archiving, and removal of records in accordance with all federal, state and university record retention regulations
• Hire, train, and supervise student employees
• Occasional local and regional travel required
• Perform other job-related duties and responsibilities as assigned

QUALIFICATIONS REQUIRED AT HIRE:

• Knowledge of the principles and practices of office management
• Knowledge of the methods of general report writing
• Knowledge of the methods used in the preparation of charts, graphs and tables
• Knowledge of the types and uses of general office equipment
• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities
• Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.
• Ability to follow written and oral instruction
• Ability to gather information through questioning individuals and by examining records and documents
• Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence
• Ability to assemble items of information in accordance with established procedures
• Ability to determine proper format and procedure for assembling items of information
• Ability to prepare general reports
• Ability to maintain accurate records
• Ability to prepare and use charts, graphs, and tables
• Ability to communicate effectively in oral expression.
• Ability to give written and oral instructions in a precise, understandable manner
• Ability to deal tactfully with others
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and /or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action
• Ability to exercise sound judgment
• Ability to exercise discretion in handling confidential information
• Knowledge of the principles, practices and techniques of supervision