Director Operations

Institute for Healthcare Improvement
US - Massachusetts - Natick
January 31, 2025
Management

Institute for Healthcare Improvement Director Operations Not Listed, Massachusetts

Reporting into the COO, the Director of Operations will provide strategic oversight and leadership across key operational functions, ensuring alignment with organizational objectives and adherence to compliance standards. This role focuses on driving operational excellence by executing cross-functional collaboration, optimizing process efficiencies, and implementing initiatives that promote transparency, communication, and informed decision-making.

By guiding regional teams, collaborating with stakeholders, and cultivating a results-driven team culture, the Director will develop and sustain scalable, efficient, and sustainable operational practices that advance the organization's mission and long-term goals.

Position Responsibilities:

Operational Leadership
Manage the executive assistant team to ensure effective administrative support for leadership and organizational priorities.
Oversee facilities operations, including maintenance, space planning, and vendor management.
Develop and execute efficient travel management policies, ensuring cost-effectiveness and compliance with organizational guidelines.
Ensure the faculty contracting process adheres to compliance standards and operates efficiently, supporting the team responsible for drafting, negotiating, and managing agreements.
Collaborate with key stakeholders to develop and implement faculty contracting workflows with organizational objectives while maintaining regulatory and operational integrity.
Develop and execute operational strategies that align with the organization's objectives.
Ensure compliance with organizational policies, regulations, and industry best practices.

Process Improvement:

Identify and resolve inefficiencies or gaps in operational processes and develop strategies for improvement.
Lead and implement initiatives to enhance organizational workflows, ensuring sustainable and measurable improvements.
Develop, implement, and refine technology systems to address workflow management, process automation, and tracking process improvement initiatives.
Design and implement systems to manage information, track tasks, and share critical operational updates, ensuring transparency, effective communication, and informed decision-making across teams.

Collaboration:

Partner with regional teams across the globe to identify and address their operational needs, establish consistent operational standards with consideration for local requirements, and lead efforts to improve efficiencies and experiences across diverse regions.
Work closely with operational and business partner teams to align processes and drive integrated solutions for operational challenges.
Coordinate across business lines and regions to assess and resolve operational needs, ensuring alignment with organizational goals.

Team Leadership:

Provide coaching, guidance, and lead professional development initiatives for the operations team.
Foster a collaborative and results-driven culture within the operations team.

Position Knowledge, Skills and Abilities:

Expertise in operational management, including administrative support, facilities, and travel operations.
Strong understanding of compliance standards and regulatory requirements related to contracting and operational workflows.
Knowledge of contract management principles, including drafting, negotiation, and regulatory adherence.
Experience managing global operations, with an understanding of regional differences and strategies for standardization.
Strategic thinking and the ability to align operational functions with organizational objectives and long-term goals.
Detail-oriented approach to managing compliance, contracting, and operational processes with accuracy.
Proficiency in workflow management and task tracking tools, with the ability to design and implement systems for transparency.

Read the full job description and apply online on the recuiter's web-site

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