Associate Patient Care Coordinator

Optum
US - Massachusetts - Natick
November 18, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start Caring.
Connecting.
Growing together.

ReadyMED has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team.
The Patient Service Specialist is responsible for the completion of set processes and protocols.
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.
Supports the teams in meeting financial, clinical, and service goals.

Hours:
36 hours a week with 3 12-hour shifts any day of the week, including every other weekend and some holidays.
The shifts are from 8:
30 am to 9:
30 pm EST.
The shifts are to be determine by the supervisor upon hire.
May be asked to cover other clinics as needed.

Location:
1400 Worcester Street, Natick, MA 01760

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Complete new clinical competencies rolled out by the Educational Committee
Collect co-payments, co-insurance and deductibles and issues receipts
Manage cashier box and daily deposits according to company policies
Process walk-in patients and visitors
Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
Demonstrate respect for patients and ReadyMed staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Read the full job description and apply online on the recuiter's web-site

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