Client Service Representative

  • Share :

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times.
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management

CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
Correctly spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in carrying out assignments.
Is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.
Gains and shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Takes on additional responsibility when both big and small tasks need to be done.
Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals.
Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency - Maintains a positive 'can do' outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
One year related experience required with customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications.
Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness Plans® for your pets.
In addition, medical, vision and dental insurance is offered to associates based on eligibility.

You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.

You must embrace and thrive on providing exceptional client and pet experiences.

You must be available to work weekend and evening shifts.

You must be comfortable working in an environment with loud noise and strong smells.

We are a drug-free, smoke-free, equal opportunity employer.

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
RN/Registered Nurse

Encompass Health

  • US - MA - MA - Lynn

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Registered Nurse

Encompass Health

  • US - MA - MA - Lynn

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Registered Nurse

Encompass Health

  • US - MA - MA - Malden

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Lawrence

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Everett

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Melrose

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Clinical Social Worker, MSW Emerg Psych Serv e/o Fri/Sat 9:30pm -8am

Boston Children s Hospital

  • US - MA - MA - Boston

  • November 26, 2024


Boston Children's Hospital's acclaimed Social Work Emergency Services team responds to social needs and issues in the Emergency Department and throughout inpatient services. This includes performing biopsychosocial assessments, as well as implementing trauma-informed, strengths-based interventions....


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Waltham

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Physical Therapist – Full-Time

Renewal Rehab

  • US - MA - MA - Brockton

  • December 16, 2024


Overview: Must be a licensed PT and or a registered Physical Therapist to be considered. * EXCLUSIVE NEW JOB OPPORTUNITY!!* on our SNF team in Brockton MA! This particular position is eligible for our tuition reimbursement program. Be sure to inquire for more details if you are a recent or soon to...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Woburn

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Peabody

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Medford

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Physical Therapist – Full-Time

Renewal Rehab


Overview: Must be a licensed PT and or a registered Physical Therapist to be considered. * EXCLUSIVE NEW JOB OPPORTUNITY!!* on our SNF team in Fall River MA! *Highly competitive rates and benefits package! * Sign On Bonus Eligible! Do you know a therapist who's a perfect fit for our team? EARN UP TO...


Travel Radiology Technician 2,926 per week

Care Team Solutions


Care Team Solutions is seeking a travel Radiology Technician for a travel job in Pittsfield, Massachusetts. & Requirements • Specialty: Radiology Technician • Discipline: Allied Health Professional • Start Date: 01/13/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...


RN/Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Lowell

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Nurse Practitioner / Physician Assistant Advanced Practice Provider - APP

DispatchHealth Management

  • US - MA - MA - Lincoln

  • December 20, 2024


How You'll Make an Impact: • We are hiring Nurse Practitioners and Physician Assistants with acute care experience in ER, Urgent Care, or Internal Medicine to join our growing team serving the Boston, MA community. • Our Advanced Practice Providers team with DHMTs (Medical Technicians) and are...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Revere

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Nurse Practitioner / Physician Assistant Advanced Practice Provider - APP

DispatchHealth Management

  • US - MA - MA - Norwood

  • December 20, 2024


How You'll Make an Impact: • We are hiring Nurse Practitioners and Physician Assistants with acute care experience in ER, Urgent Care, or Internal Medicine to join our growing team serving the Boston, MA community. • Our Advanced Practice Providers team with DHMTs (Medical Technicians) and are...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Chelsea

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


RN/Registered Nurse

Encompass Health

  • US - MA - MA - Malden

  • December 21, 2024


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Registered Nurse

Encompass Health


New payrates!Hourly rate range at $40 - $55 / hourCompensation will be determined based years of experience and applicable certifications. This position also includes generous shift differentials • Full Time • We love working with new graduates- ask about our New Graduate Residency ProgramRegistered...


Nurse Practitioner / Physician Assistant Advanced Practice Provider - APP

DispatchHealth Management

  • US - MA - MA - Needham

  • December 20, 2024


How You'll Make an Impact: • We are hiring Nurse Practitioners and Physician Assistants with acute care experience in ER, Urgent Care, or Internal Medicine to join our growing team serving the Boston, MA community. • Our Advanced Practice Providers team with DHMTs (Medical Technicians) and are...