Business Office Manager

Job Overview Summary:

Direct the overall administrative activities and billing activities in accordance with current applicable Federal, State, and local standards, guidelines and regulations, and as directed by the Administrator, to assure that proper administrative procedures are always maintained.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

Functions:Administrative Functions

• Assist in planning, developing, organizing, implementing, evaluating, and directing of the administrative office policies and procedures
• Assure that all office personnel follow established policies and procedures
• Interpret the facility's policies and procedures to personnel, residents, family members, visitors, etc. , as directed by the Executive Director
• Represent the facility at and participate in meetings as required by the Executive Director
• Ensure administrative functions are carried out promptly for an efficient operation
• Delegate administrative authority, responsibility and accountability to other responsible persons
• Make written and oral reports/recommendations to the Executive Director concerning administrative procedures
• Process administrative accounts payables invoices and vendor related inquires
• Assure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained to perform required duties
• Perform other tasks as assigned

• Generate Punch Exception Report in Kronos and resolve issues
• Prepare all new hire paperwork and payroll change forms for terms and status changes
• Enter all Paid Time Off/ Vacation/Sick/ Bereavement / Jury Duty / Personal Leave requests into Kronos
• Email all new hire paperwork and status changes once completed to Corporate Payroll timely
• Direct employees to register and log into Paychex directly to view their pay stubs and employee information for accuracy
• Utilize the Supplemental Payroll Form provided each pay period to enter and maintain pick up shift Bonuses/Holiday Bonuses/ Labor Distribution between facilities
• Follow up on any corrections still not addressed from prior pay period
• Compare facility schedule to the pay period timecards in Kronos and determine if any employees are missing or if any employee has missing days/ hours worked (this should/could also be completed after each individual work week)
• Audit the Pre-Payroll Register for accuracy, ensure all employees are accounted for, paid properly and all time off has been processed
• Be available to staff members to distribute pay stubs/ live checks and answer any questions they may have regarding their pay check
• Provide employees with Benefit Enrollment instructions and information
• Help facilitate Benefits Open Enrollment
• Help facilitate distribution of W2 and 1095c forms annually

• Manages daily census changes (admissions, discharges, payer changes, room changes etc)
• Deposits checks daily into depository account and process credit cards as requested
• Manages resident trust funds and maintains confidential files, ensures compliance with all state and federal regulations
• Ensure timely billing of resident liability by maintaining the correct liability in PCC
• Manage outstanding Accounts Receivable by reviewing AR aging weekly to identify potential refunds, adjustments or rebilling and communicate with the appropriate biller
• Document all collections efforts in PCC
• Recommends accounts for outside collection Attorney
• Managed Medicaid pending applications timely including coordinating referral to Medicaid Eligibility Specialist or activity working the Medicaid application
• Manage annual redeterminations for Medicaid enrollments
• Meets with, or ensures that another staff member meets with, all residents/responsible party upon admission and throughout the stay to explain financial obligations and paperwork
• Audits new admission files to ensure completeness and accuracy
• Meets with, or ensures that another staff member meets with, all residents/responsible party upon discharge to explain any remaining financial obligations
• Communicates accounts at risk to the Administrator, prepares for and attends weekly A/R review meetings, documents collection Activities
• Attend monthly triple check to ensure Medicare A, Medicare B and Managed Care claims are accurate prior to biller submitting claims
• Attend weekly Medicare meeting and weekly MMQ meeting
• Supervises, organizes, evaluates, and monitors business office operations and staff, including Business Office Assistant and receptionists (if reporting to Business Office Manager)
• Perform other tasks as assigned;

• Customer Service Oriented
• Detail oriented
• Ability to use a computer
• Demonstrates organizational and critical thinking skills
• Strong interpersonal skills
• Ability to work independently, problem solve and make decisions as necessary
• Ability to create a resident-centered environment
• Knowledge of policies and procedures and state and federal regulations

• Caring/Compassion
• Accountability
• Dependability
• Adaptability/Flexibility
• Effective Communication
• Confidentiality
• Team Player
• Dedication