RECEPTIONIST, PCP S. YARMOUTH

Cape Cod Healthcare
US - Massachusetts - Medford
November 5, 2024
Administration

• Greets and promptly acknowledges patients' presence in the waiting room

• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup

• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID

• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols

• Maintain physician's daily appointment schedule and prepares charts for the following day's schedule

• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time

• Processes cancellations and no show appointments, and notifies clinician of change in schedule

• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager

• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician's referrals, etc.

• Prepare associated forms such as requisitions or referral forms with review of any prep required

• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR

• Refer patients with billing inquiries and/or payment questions to the billing office

• Print and/or provide medical records information to outside agencies and physicians under established guidelines

• Maintains confidentiality regarding patient information in accordance to HIPAA regulations

• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice

• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes

• Attends departmental meetings

• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served

• Ability to float to other MACC practices when required

• Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English

• High school graduate or equivalent

• Strong communication and interpersonal skills

• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

• Experience in an office setting with at least 1 year experience preferred

• Knowledge of various insurance authorization/referral requirements preferred

• Medical Terminology knowledge preferred

• Typing skills at 30 WPM preferred

Read the full job description and apply online on the recuiter's web-site

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