Medicare Member Advocate

Ready to help us transform healthcare? Bring your true colors to blue.

Medicare Member Advocate

Remote work availableFull Time$20. 51 / hour ($40,000 / year)

Qualified candidates from the New England region- MA, CT, RI, NH, ME and VT only.

Compensation:

• Starting at $20. 51/hour ($40,000/year) during 12-week training (9 weeks classroom training, 3 weeks lab)

• Increase to $41,500/year after training complete

• Opportunities for continued salary growth as skills progress

• Annual raise/bonus based on performance

BCBSMA is seeking new Member Advocates for our elite Medicare Services Division!

At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service advocate for Medicare Markets, your role is one of the most important positions at Blue Cross Blue Shield of Massachusetts. You are the voice of Blue Cross when our members have questions, need help understanding their benefits, and so much more. Our ability to provide outstanding service to our members continues to be a top goal for every advocate

To prepare you to join our team, you will complete a comprehensive training program. Included in your learning, you will participate in role playing scenarios, call listening sessions, and partner work. In addition, you will receive hands on classroom style learning and mentoring with current advocates where you will listen to live member calls. Your 12-week training program takes place Monday through Friday from 8:00 AM - 4:00 PM. Training is PAID! After training, your schedule will shift to a flex schedule. Your flex schedule is 8 hours in length and can start as early as 8:00AM and some shifts that start later may finish as late as 6:00PM. The schedule patterns for each week can vary based on business needs. However, we are committed to giving our advocates as much advanced notice as possible when this occurs.

Who We're Looking For

Our advocates are the kind of people who care. Our members have Medicare either because they are 65 or older or are eligible for Medicare because of disability. Our advocates strive to offer support whether its helping members navigate through benefits, online resources or just providing piece of mind.

We're looking for people best described as…

• A proactive, solution-oriented decision maker

• A planner, multi-tasker, and expert problem solver

• Empathetic, caring, and willing to go the distance to help someone

• Honest, with a 'can-do' attitude and infectious positivity

What will you do

As a Medicare Markets Member Advocates at Blue Cross Blue Shield of Massachusetts you are in charge of solving members' problems and helping them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide members with peace of mind that their questions and concerns are resolved and none are on the horizon. Successful advocates deliver an effortless member experience by:

• Taking the lead - our advocates take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.

• Identifying future problems - not only do our advocates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.

• Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.

• Show compassion - our advocates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help

• Having fun ! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

What we need:

• Strong verbal and written communication skills

• Quality and service-oriented demeanor

• Effective listening and organizational skills

• Demonstrate sound decision-making

• Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines

• Proficient computer skills (E. g. , Microsoft Word, email management, Internet use, etc. )

• Strong navigational skills with multiple systems and current knowledge of technology

• Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork

• Ability to provide customer service designed to meet the customer's needs, showing empathy and the ability to apply

As a Medicare Member Advocate, you are the face of our company, and at BCBSMA we believe it's important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping all members and Massachusetts residents lead healthier lives.

Join our team to enjoy:

• Flexible remote working solutions

• Recognition and rewards for high performance and improvement

• Internal career pathing with individual mentorship, networking and events

• Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!

• Best in class health, wellness, and 401(k) retirement benefits among many others!

• Paid holidays, vacation, personal, and wellness time

• Paid volunteer and service opportunities

• Tuition reimbursement

Required Qualifications:

• High school diploma or equivalent required

• 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person

• Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

Preferred Qualifications

• Experience in fast-paced contact center environment highly preferred

• Proficient in keyboarding and ability to type

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclo.