Senior Manager, Quality Assurance

Overview:

For 140 years, A. W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.

Our Operations professionals manage and support the creation of our world-class flow control products in a low-volume, high mix manufacturing environment. These folks are our manufacturing leaders - shop managers, purchasing professionals, production and demand planners, engineers, and quality professionals who value working with other top manufacturing professionals and helping solve complex production problems. In addition to a work environment that promotes learning and promote-from-within opportunities, we understand what matters to our production workers:
competitive, market-drive pay, outstanding benefits, and a stable and dependable job place supported by over 140 years of being in business. If you are looking for a place to call home in your next manufacturing role, come and explore all that Chesterton has to offer!

Our benefits offering include:

• Work Today, get paid tomorrow - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• Hiring referral bonuses (up to $3,000 for select roles)
• A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

Job Summary:

The Senior Manager, Quality Assurance is responsible for ensuring products consistently meet or exceed customer specifications, expectations, external certification standards, and comply with all applicable legislative and regulatory requirements. This role is responsible for leading efforts associated with the implementation of the Chesterton Quality System across multiple factories. The Senior Manager, Quality Assurance is also responsible for leading activities related to preventing defects, reducing variation, and waste in the manufacturing processes across multiple factories. Further, this position is responsible for leading efforts to ensure production line operators are properly equipped to assume responsibility and accountability for quality at the source across multiple factories. This position ensures professional evaluation and resolution of customer complaints across multiple factories. The Senior Manager, Quality Assurance is responsible for ensuring effective maintenance of the ISO 9001:
2015 certification status across multiple factories. Additionally, this role is responsible for identifying benchmark practices across multiple factories and working with the Director, Quality Assurance and Product Compliance to ensure, when applicable, these benchmark practices are deployed globally.

Job Model:
On-Site

On-Site positions will require employees to work on-site for each of their scheduled shifts.

Responsibilities:

• Manage and lead all quality activities while consistently assessing the overall effectiveness of these activities across multiple factories.

• Lead efforts to identify and resolve gaps in quality training and information accuracy that impact the line operators ability to deliver quality product across multiple factories.

• Communicate with customers, suppliers, certification bodies, and agencies regarding compliance issues across multiple product lines.

• Ensure robust and accurate process control systems are deployed to identify and resolve abnormal processing conditions across multiple factories and where applicable, seek global conformance.

• Serve as a critical advocate and subject matter expert regarding the Chesterton Quality System policies, standards, and requirements.

• Lead efforts to involve line operators in the development and implementation of systems designed to demonstrate improved performance results associated with the Chesterton Quality System policies, standards, and requirements as well as ensure global deployment where applicable.

• Proactively and thoroughly execute performance management practices to address issues that have a negative impact on the ability to meet quality requirements.

• Effectively utilize data to prioritize improvement opportunities and actively lead the development and implementation of effective containment and root cause corrective actions.

• Effectively utilize quality tools to collect and interpret data to prioritize and realize improvement opportunities, i. e. , Cause & Effect Diagram, Flowcharting, Check Sheets, Pareto Diagram, Histograms, Control Charts, Scatter Diagrams.

• Lead and supervise Quality Engineers, Precision Inspectors, and others as directed by management.

• Execute internal audits and lead the structured problem-solving process to ensure all audit findings and observations are adequately addressed.

• Lead efforts to clearly understand all factory customer complaints and resolutions.

• Ensure proper controls are in place to monitor supplier performance and work with global quality to determine proper corrective actions.

• Ensure compliance with all ISO 9001:
  2015 standards.

• Report the quality performance results and associated improvement plans across multiple factories monthly.

Complexity of Duties:

• Ability to influence and manage upward.

• Work with members of the organizations Manufacturing Operations team in executing strategic plans to improve quality.

• Provide service to global operations team in the form of analysis, solution recommendation, implementation, and training.

• Work is reviewed in terms of meeting organizational, financial, and operational objectives.

Essential Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leadership, interpersonal, organizational, and management skills.

• Comprehensive knowledge of the tec.