Case Manager

Summary/Objective

To assist families experiencing homelessness with obtaining suitable housing, A Case Manager will use a trauma informed approach to help families navigate barriers to tenancy. They will assist families in building a support system by connecting them with resources they can access while in shelter and continue to access once they are stably housed. Responsible for the development of trusting, supportive and respectful relationships with clients while maintaining a safe and secure shelter environment. As with all shelter staff, the Case Manager will assist in the overall maintenance of a structured and enhanced shelter environment.

Essential Functions

• Meet with each new family within three business days and begin a family life assessmenUhousing history to establish needs and issues of family.
• Assist family to connect with services in the community that are useful to addressing any needs of individual family members. Establish initial contact if needed.
• Within 5 days of shelter entry create a Re-housing plan with the family that addresses areas of employment, life skills and counseling Update Re-housing plan every 30 days as required by EOHLC. Support families in completing activities listed in the Re-housing plan. Take appropriate steps when a family does not comply with the plan.
• Assist participants 18 and older in connecting to job training, job placement services, or Mass
• Resolve or facilitate tenancy screening barriers, such as securing identifying documents and determine through a printout, bill or direct information from the utility companies the status of past debt.
• Assist participants in securing benefits such as but not limited to; TAFDC, SNAP, MassHealth, and WIC
• Assist families with securing or maintaining current healthcare
• Meet with each family minimally bi-weekly or weekly as
• Document case management efforts and meetings utilizing the EA case notes in
• Comply with all EOHLC requirements in the ETO
• Develop a budget with the family and monitor it on a weekly or bi-weekly
• Assist family in ensuring support connections/resources are accessible upon exiting
• Conduct weekly unit inspections with the Operations Support Staff. Address all housekeeping issues as needed. Teach and monitor necessary skills for maintaining cleanliness and order. Be prepared to teach by
• Prepare each unit for new move-in taking steps necessary to have unit clean, orderly, and ready for new
• Transportation and support as
• In collaboration with Housing Search Worker:
  • Develop a shelter exit plan for each
  • Knowledge of various housing programs including but not limited to, housing subsidies, housing lotteries, and processing for the HomeBase program.
  • Communicate with families and Housing Worker to understand the family's housing priorities,

• Assist housing workers in addressing issues of past tenancies and establish plan for avoiding

• Coordinate and assist housing worker in tenancy education such as, how to engage with landlords, unit viewing skills, and lease rights and expectations

• Call case conferences as needed and include all necessary
• Assist other team members as needed or as directed by the
• Other duties as assigned by Program Director or to help meet program
• Participate in training required by Housing Assistance Corp or EOHLC
• Comply with all reporting requirements of the shelter funding source, including maintaining accurate case
• Attend staff meetings as

• HS Diploma or equivalency
• 2 years experience working with homeless or low income families
• Experience working with clients in crisis
• Strong ability to effectively resolve and cope with immediate crisis situations
• Detail oriented with strong organizational and time management skills
• Demonstrated ability to work independently and as part of a team
• Able to set and observe appropriate boundaries with clients
• Possess well developed decision making skills
• Ability to multi-task and remain calm in demanding and unpredictable situations
• Computer skills including MS Word and Microsoft Outlook
• Valid MA Driver's license

• Bachelor's degree in Human Service or Social Science field
• 5+ years experience working with homeless or low income families
• Knowledge of community resources
• Ability to work effectively with diverse groups of people
• Bilingual

• Use of and/or subject to:
• Vehicle
• Computers/monitors
• Physical requirements:
• Occasional lifting/carrying up to 251bs
• Occasional pushing up to 75 lbs
• Occasional pulling up to 75 lbs
• Occasional bending
• Occasional squatting
• Occasional kneeling
• Occasional reaching
• Frequent standing
• Frequent sitting
• Frequent walking
• Constant handwriting and typing
• Constant visual perception
• Frequent visual inspection
• Frequent color distinction
• Constant hearing
• Constant speaking
• Occasional smelling
• Mental requirements:
• Understand and apply routine verbal and/or written instructions
• Understand and apply non-routine verbal and/or written instructions
• Understand complex problems and collaborate to explore alternative solutions

• Organize actions to complete sequential and/or routine tasks
• Organize and prioritize individual work schedule to manage multiple tasks and/or projects
• Organize and prioritize the work schedules of others to manage multiple tasks and/or projects
• Make decisions that have an impact on the individual's work
• Make decisions that have an impact on the immediate work unit's operations and/or services
• Make decisions that have significant impact on a department's credibility, operations, and/or services
• Make decisions that have an impact on the health and wellbeing of clients
• Communicate and exchange routine/basic information
• Communicate and explain a variety of information
• Communicate in-depth information for the purpose of interpreting, and/or negotiating
• Memorization/concentration
• Learning/knowledge retention
• Preparing/analyzing numerical figures
• Emotional/behavioral self regulation
• Interacting with others

• The functions of this role are conducted in an office and field environment

• This role is paid on an hourly
• The hours of work for this position are: Mon-Fri 9am-4pm or Tues-Sat 9am-4pm