Retail Store General Manager

Blick Art Materials
US - Massachusetts - Massachusetts
January 14, 2025

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the General Manager will lead their team to fulfill Blick's commitment to our customers, the Arts, and our local communities. Responsibilities include:

Supervise the Assistant Manager(s), Associate Manager(s), Receiver, Framer (if on staff), and Sales Associates; train and develop store management in all aspects of the business; direct and monitor training and development for all associates; continually evaluate and react to performance issues; and actively recruit, interview, and hire management and associate candidates
Contact and meet with current and potential House Account customers on a regular basis, process House Account orders, maintain and develop customer relationships as outlined by the National Sales Manager
Drive revenue by ensuring associates are providing our customers with outstanding customer service, helpful product knowledge, building individual customer relationships, and handling all customer contacts in a friendly, courteous, and professional manner
Regularly reviews and monitors all aspects of inventory management including Vendor Direct Orders, Special Orders, Min/Max changes, PDA Adjustments, Weekly Cycle Counts, Store to Store transfers, returns to D. C. , RTVs, shipment processing, and shipping discrepancies
Maintain a regular routine of maintenance and housekeeping to ensure safety of associates, customers, and protection of company assets
Planning and coordination of merchandise set ups, visual compliance, promotional signage compliance, layout changes, and ability to implement and maintain the store as set forth by Blick Management
Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned daily
Provide input to the District Manager concerning customer needs, new products, competition, and pricing
Implement local marketing initiatives at store level while ensuring compliance to National Marketing programs
Understands and manages the store financial performance, including controlling shrink, expenses, and payroll, utilizing the annual budget and monthly Profit & Loss statements
Timely processing of inter-company communications and forms, payment of bills, and payroll reporting
Ensure compliance with all Dick Blick Company Policies and Procedures, loss prevention initiatives, and operational controls

General Requirements:

Ability to work both independently and in a team environment
Excellent Communication Skills
Willing and able to relocate for future opportunities if required
Minimum of two nights per work week; must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period
Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business
Regular attendance in accordance with the retail attendance policy

Competencies:

Elevates Service Standards
Builds High Performing Teams
Leadership
Champions Core Values
People

Supervisory Responsibility:

The General Manager directly supervises a minimum of two full time associates and indirectly supervises all personnel within their store location and is responsible for leadership of the associates in the store

Physical Demands:

Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules
Prolonged walking, standing, and climbing ladders

Travel:

Travel is primarily local during the business day, although some out-of-area and overnight travel is expected

Qualifications:

High School Graduate, College preferred but not required
Three years of previous retail management experience or one year of employment with Blick
Demonstrated superior sales performance throughout career
Demonstrated ability to recruit, develop, and supervise personnel
Computer literate, including Microsoft Word and Microsoft Excel

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Include

Medical/Dental/Vision Insurance
401K & Profit Sharing Plan
Incentive Bonus Plans
Paid Holidays & Paid Time Off
Paid Parental Leave
Short-Term/Long-Term Disability
Training Opportunities
Basic & Optional Life Insurance
Employee Discount

Who We Are.

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.

Our Mission.

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.

Read the full job description and apply online on the recuiter's web-site

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