Customer Care Associate

Plymouth Rock Assurance
US - Massachusetts - Boston
October 17, 2024

Overview:

As a Customer Care Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities.

No prior insurance experience is required, as you will receive extensive, fully-paid training and support.

Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.

We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Responsibilities Include:

Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat
Making sure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our revolutionary insurance product
Accurately enter and update policy information into the various processing systems
Build enduring relationships with agents, customers and team members
Be willing to learn something new every day and apply it to future customer interactions

Qualifications and Education

Excellent oral and written communications skills
Bachelors or Associates Degree preferred
Ability to multitask and adapt to changes quickly
Capability to identify and address customers needs to ensure an outstanding experience on every interaction
Capacity to work in a fast-pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Minimum of 1 year overall work experience preferred
Have obtained or are working towards a college degree

Why work for us:

Tuition reimbursement
Predictable office schedule
Downtown Boston office
4 weeks accrued paid time off + 9 paid national holidays per year
Robust wellness & health and fitness reimbursement programs
Free onsite gym
401(k) bonus
Volunteer opportunities
Matching gift program
Auto and home insurance discounts
Company-paid life and disability insurance plans
Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans
Licensing opportunities
Company-sponsored social events

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.

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Read the full job description and apply online on the recuiter's web-site

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