Senior Desktop Support , Massachusetts

Virtual Service Operations
US - Massachusetts - Andover
February 1, 2025

Senior Desktop Support in Andover, Massachusetts

Andover, MA (***/maps?q=Andover+MA+USA)

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Senior Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

Provide Workstation Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

Minimum of 7 years of working experience in Desktop Support
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

Certified Dell Technician
Expertise in Inventory Control

Requirements

Must be within driving distance of Andover, Massachusetts, and be willing to work onsite.
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces

What is Important to Us:

You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.

What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at***/careers

Salary Description

$20.00/hr - $28.00/hr

Read the full job description and apply online on the recuiter's web-site

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