Loan Operations Specialist

A Stable and Growing Employer
The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local market is directly attributable to our talented staff. With greater than 90% staff retention year after year, and with a highly competitive benefit package, our staff enjoy a sense of stability not always experienced in the general work environment. Benefits include but are not limited to: medical/dental/vision/life insurance, vacation, personal time, holidays, tuition reimbursement, 401k, profit sharing, and wellness benefits.
Who We Are Looking For
The National Bank of Indianapolis has assembled our talented staff by hiring only the best, whether highly experienced professionals or those just entering the workforce. We are looking for those who are committed to delivering superior service to our clients and superior teamwork to their co-workers. Along with the relevant knowledge and experience, The National Bank of Indianapolis requires its employees to have both a high degree of professionalism and a commitment to excellence.
Summary
The teammate is responsible for booking, servicing, collateral review and/or imaging for commercial and consumer loan accounts, as assigned, providing the highest quality of service to every customer and serving as a point of contact for questions and training.
Essential Functions :
Delivers exceptional customer service by responding to questions, providing information and assistance to ensure that accounts are serviced in an accurate and timely
Provides training to Loan Operations Assistants, Client Support Managers and Loan Officers
Writes new procedures and keeps current procedures updated
Performs and/or serves as backup for one or more of the following areas of responsibility, as assigned:

Booking & Servicing: Responsible for all tasks related to the uploading of a loan to the host system and the proper maintenance and servicing of loan accounts and client requests
Reviews loan documents to ensure that they agree with the approved terms of the loan and are in compliance with policies and regulations
Enters customer and loan application information into the Jack Henry core system
Reviews and ensures receipt and validity of loan documents
Reviews all data entry to ensure accuracy
Responds to and researches credit bureau requests and any corresponding maintenance
Balances general ledger accounts; prepares and distributes various related reports
Responds to verbal and written requests for payoff quotes
Processes all incoming payments

Collateral Review: Responsible for all collateral-related tasks to ensure the Bank's interests are protected
Ensures receipt and validity of the loan documents and performs quality check
Identifies and monitors collateral exceptions, updates host system accordingly
Records and releases liens
Orders post searches and verifies proper lien position; works with title company to resolve exception
Tracks flood and hazard insurance
Monitors and reports all outstanding fees
Prepares subordination agreements
Reviews daily and monthly tracking reports
Performs monthly and quarterly audits of cash collateral

Imaging: Responsible for all aspects of imaging including sorting and/or preparing hard copies, scanning, indexing and quality checking
Opens and distributes mail
Prepares documents for scanning
Utilizes third party software to scan hardcopy files to electronic images, ensuring a quality image
Performs manual data entry of required fields for validation and/or verification
Follows production procedures to complete internal indexing, documentation, and tracking
Performs quality checks on documents scanned to ensure accuracy; detects image errors and corrects any quality issues as needed
Reviews and prepares statements for mailing
Files documents and maintains records; prepares documents for storage and destruction
Responds to research requests

Required Education, Experience and Skills:
High school diploma or equivalent educational experience
At least three years of experience in loan servicing, including booking and/or collateral review
Proven skill in reviewing and interpreting loan documentation; experience with the Laser Pro documentation system is a plus
For Booking and Servicing:Demonstrates understanding of the inner workings of commercial/consumer loans (i.e. interest calculations, loan participations, general ledgers) in order to be able to set up and maintain accounts
For Collateral Review:Demonstrates familiarity with all aspects of collateral, including but not limited to lien perfection and release, title commitments, final title policies and insurance
Knowledge of compliance and regulations related to collateral and loan servicing
High degree of accuracy and attention to detail
High level of computer proficiency and full understanding of Microsoft Office products and similar applications; knowledge of the Jack Henry core system helpful
Excellent customer service, communication, and problem-solving skills
Ability to work independently under pressure to meet deadlines; ability to organize and prioritize tasks