Lithia & Driveway - Vehicle Exchange Specialist / VIP Affiliate Manager

Dealership:L0393 Mazda of Wesley Chapel

Do You Enjoy Digging Into Data and Working with People?

Unique Opening for Vehicle Exchange Specialist (Service-to-Sales)

Want to Work for Wesley Chapel's Fastest Growing Dealership?

Mazda of Wesley Chapel, part of the Lithia & Driveway family of dealerships, has an opening for a Vehicle Exchange Specialist (VES) - VIP Affiliate Manager. They are seeking a highly motivated and outgoing individual to identify customers with equity in their vehicle(s). The VES will work with customers to customize the trade-in of their current vehicle and purchase of another vehicle.

What will I be doing?

Utilize scheduling software to identify customers and dig deeper into data base to determine equity levels.

Work closely with Used Vehicle Manager to obtain appraisal figures and vehicle exchange options.

Contact customer, provide information and set-up appointment to review details and options.

Document research and communication with customers in CRM.

Greet customers in the Service Drive and waiting area and engage in friendly conversation to obtain information about their vehicle.

Utilize hang tags, email, phone follow up and direct mail to stay connected to customer post service visit.

Follow Up with customers and develop a pipeline of prospects.

Who are we looking for?

Great work ethic

Team player

Desire to grow your career with the best in the business

Experience using XTime, Drive Centric, VIN Solutions and CDK is a plus!

Valid Driver's License with an acceptable driving record

A great attitude!

Lithia & Driveway is a Fortune 500 company and the largest dealership group in the U.S.

We offer best-in-class industry benefits!


Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.