Level 2 Field Service Technician

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the team.

We are currently seeking a qualified Level 2 Field Service Technician for an onsite position in Washington, DC. This Technician will be responsible for managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices. This role involves managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary.

Skills and Qualifications:

Minimum 2 to 3+ years of experience in break-fix operations, ideally within the banking or finance industry

CompTIA A+ certification required

Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience

Experienced with MS Office

Able to communicate effectively both written and verbally, with customers, peers, Team Lead, and / or Service Delivery Manager

Working knowledge of Windows operating systems, networks, and tools is required

Working knowledge of typical banking equipment

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA

Demonstrated capability to achieve results in a fast-paced, client-driven environment

Sound understanding of customer support, operations, and processes

Min 1 OEM Desk / Notebook knowledge

Dell Enterprise knowledge

Client Printer Basics + Printers knowledge

Lexmark Printer Basics + Printers knowledge

$22.12 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Vacation, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ™ Supports Equal Employment Opportunity ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .