Lead Pharmacy Tech - Customer Service

Overview
PharmScript is one of the nation's leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
Job Summary
We're looking for a Lead Pharmacy Technician-Customer Service to join our PharmScript team within our Customer Service department. In this role, you'll provide support to the customer service supervisors and perform daily functions.The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.
Responsibilities
Assist Customer Service Supervisor as necessary
Triaging of incoming phone calls from Nursing Facilities
Processing of verbal requests for medication
Providing status or confirmation of medication delivery
Troubleshooting
Outgoing clarifications of medication orders and patient demographic data
Coordination of incoming Medication Orders both via fax and by electronic interface
Qualifications

High school degree or GED is required
Must be registered Pharmacy Technician in applicable state
Minimum 6 months customer service experience in Long Term Care
Previous Retail Pharmacy and Hospital Pharmacy experience accepted
Knowledge of Brand Name/Generic medications
Moderate to advanced computer skills required
Professional demeanor with excellent communication skills
Strong Framework/DocuTrack knowledge preferred
Able to work independently as well as in a diverse, team environment
Physical Demands and Work Environment
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
May be necessary to work extended hours as needed
May lift and/or move up to 25 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
Knowledge, Skills, and Abilities

Strong problem-solving skills
Effective communicator
Quick and independent learner
We Offer
PharmScript offers a robust suite of benefits to support employees and their families.
Health and Wellness Benefits

Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
Maternity care program and infertility services
Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts.
EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources
Paid Time Off and Holidays

15 PTO days annually and 6 paid/floating holidays
Retirement Planning

401(k) retirement planning with company match
Commuter Benefits

Transit/Parking Spending Account
Voluntary Benefits

Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents,
Other Perks and Benefits

Legal & Identity Theft Protection Programs
Employee Discounts: Instant savings on hundreds of products and services
Pet Insurance
Employee Support Program to eligible employees in times of urgent need

Pay Transparency
To reinforce our commitment to fair and equal pay transparency, PharmScript's compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location.
EEO Statement
PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.
EO/Minorities/Females/Disabled/Veterans
Min
USD $22.00/Hr.
Max
USD $23.00/Hr.