Lead Investigator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:

Lead Investigator

Job Title:

Investigator V

Agency:

Health & Human Services Comm

Department:

Incident Management

Posting Number:

822
Closing Date:

06/02/2025
Posting Audience:

Internal and External
Occupational Category:

Legal
Salary Group:

TEXAS-B-20
Salary Range:

$4,263. 16 - $6,779. 25
Shift:

Day

Additional Shift:

Days (First)

Telework:

Not Applicable

Travel:

Up to 5%

Regular/Temporary:

Regular

Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Nonexempt

Facility Location:

Brenham State Supported Living Center

Job Location City:

BRENHAM

Job Location Address:

4001 S HWY 36

Other Locations:

MOS Codes:

5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M

35A,35L,35M,3D0X3,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,655X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS

IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14

Brief

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Investigator V, Lead Investigator, performs highly complex (senior-level) investigative work at the State Supported Living Center (SSLC). Works under the supervision of the Incident Management Coordinator (IMC) or the Director of Incident and Risk Management (DIRM) depending on SSLC structure. Serves as the SSLC's Lead Investigator to ensure reports of unusual incidents including serious injuries and allegations of resident abuse, neglect or exploitation (ANE) are reported to HHSC Provider Investigations (PI)/Regulatory, HHSC State Office, and other agencies within required timeframes and investigated in accordance with agency policy and protocol. Upon receiving a notification of a qualifying incident, follows the incident management protocols and guidelines and coordinates immediate actions. Conducts assigned investigations. Evaluates, analyzes, summarizes documents and evidence collected to produce investigative findings. Prepares and reviews reports and communicates findings to designated supervisory staff. Enters, maintains, and tracks data. Makes and follows up on recommendations. Works collaboratively with internal and external entities ensuring qualifying cases are referred for investigation by HHSC-PI/Regulatory, law enforcement and/or the Office of Inspector General (OIG). Provides oversight, coaching, on-the-job training and mentoring of entry and journey level investigative staff. Assists the IMC/DIRM, when needed, to ensure case assignment are made. Serves as the back-up IMC/DIRM as needed for coverage and business continuity, when assigned. Attends meetings, participates in audits and inspections and performs other duties as assigned. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Serves in "on call" capacity and/or works a rotating schedule to assist with emergency investigation work, as needed.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Serves in "on call" capacity and/or works a rotating schedule to assist with emergency investigation work, as needed.

Serves as the SSLC's Lead Investigator to ensure reports of unusual incidents including serious injuries and allegations of resident abuse, neglect or exploitation (ANE) are reported to HHSC Provider Investigations (PI)/Regulatory, HHSC State Office, and other agencies within required timeframes and investigated in accordance with agency policy and protocol. Conducts assigned investigations, ensuring policies and procedures for conducting investigations are followed. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance. Contacts and interviews witnesses and complainants. Effectively collaborates with other staff, such as nursing, behavioral health, habilitation therapies, to gather necessary information to complete investigations successfully. Evaluates, analyzes, summarizes documents and evidence collected to produce investigative findings. Prepares reports and communicates findings to designated supervisory staff. Prepares cases for presentation and provides testimony and evidence at administrative hearings, such as disciplinary hearings, or in court proceedings if called to testify. Assists the IMC, when needed, to ensure case assignment are made. Serves as the back-up IMC/DIRM as needed for coverage and business continuity, when assigned.

Upon receiving a notification of a qualifying incident, follows the incident management protocols and guidelines including contacting the on-call administrator to discuss the reported incident and determining the most appropriate course of action. Coordinates immediate actions such as making the necessary additional reports to state-office and/or HHS-PI/Regulatory, putting in protective action(s) such as reassigning staff, initiating the preliminary investigation, sending out notifications, and completing any required documentation. Serves in "on call" capacity and/or works a rotating schedule to assist with emergency investigation work and serves as a member of the critical incident team (CIT), as needed.

Provides oversight, coaching, on-the-job training and mentoring of entry and journey level investigative staff to ensure investigations of unusual incidents and serious injuries involving residents of the SSLC meet or exceed program compliance measures. Trains new Investigators and serves as a resource for them during their investigations. Reviews and coaches them to develop their investigative techniques in accordance with the training provided by investigative subject matter experts. Identifies best practices in investigative techniques and coaches other to implement them. Coaches others on the collaborative process w.