Laboratory Support Specialist - Banner Gateway

Primary City/State:
Gilbert, Arizona
Department Name:
Surgical Pathology-Gateway
Work Shift:
Day
Job Category:
Administrative Services
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POSITION SUMMARY
This position provides administrative support to onsite department leadership. Using organizational and communication skills, this position interacts with physicians, pathologists, clients and employees while prioritizing and completing patient case responsibilities.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
CORE FUNCTIONS
1. Manages information and communication flow via telephone, electronic mail, and interaction with departments, operations, leadership, medical staff, and outside vendors. Coordinates and follows through on requests requiring problem-solving with highly confidential, sensitive, time-sensitive and complex decision-making calls and questions with a high degree of accuracy. Uses independent judgement to escalate issues to management.
2. Understands the complexity of the material loan process, including the legal and liability ramifications. Prepares and sends specimens for outside consults or testing and processes material loan requests; receives and processes incoming slides for testing or pathologist review and follow up. Tracks and troubleshoots outstanding laboratory/surgical pathology results. Maintains required databases for tracking all materials. May prepare patient result reports or other communications based on case type, schedule, workload and case priority and distributes them to leadership.
3. May prepare, collate, and distribute data for quality and regulatory needs, including but not limited to; legal holds, laboratory certification records, hospital and system committee requirements. May prepare slides and other necessary information for hospital tumor board presentations, quality assurance activities and initiatives.
4. May support timekeeping information for department, working with management and employees to ensure timely and accurate MyTime edits, MyTime sign-off and historical adjustments.
MINIMUM QUALIFICATIONS
High School diploma or equivalent.

Five (5) years' total experience in either laboratory or administrative support in a hospital or health care related setting.

PREFERRED QUALIFICATIONS

Associate degree.

Knowledge of medical terminology.

Prior experience supporting mid-level (or higher) management or physicians.

Additional related education and/or experience.

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