Laboratory Quality Specialist

NYU Langone Health

is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Laboratory Quality Specialist.

In this role, the successful candidate is responsible for working with staff, supervisors, managers, house staff, and pathologists to facilitate problem resolution for cases with non-conformances. This individual, with guidance from the QA Leadership, will be responsible for developing and maintaining a case resolution process and error reporting infrastructure for the department. The individual will also extract, tabulate and analyze quality data. The individual will proactively compile, monitor, interpret, and share quality assurance data for the department, inclusive of materials for routine meetings and presentations.

Job Responsibilities:


1. Data Compilation:
Compiles data for quality operations such as volume, turnaround time, reportable diseases. Tracks and records errors, creates isolated event reports, and reports in the NYU Langone Hospitals Patient Safety Reporting system (PSI) when appropriate.

2. Quality Assessment:
Facilitates pathologist peer review for diagnostically discrepant cases.

3. Troubleshoots, identifies, and facilitates resolution of pathology cases with non-conformances. Works on an inter-laboratory, interpersonal, and inter-departmental level to resolve these issues as applicable.

4. Provides timely resolution and feedback to relevant personnel for reported non-conformances. Tracks and trends nonconformances.

5. Performs follow up audits to assess compliance with corrective actions as requested by Quality Manager.

6. Data Compilation, Monthly Error Tracking:
Collects error tracking and QC data from the entire department (inclusive of Tisch, LOH, CCC, and ACC)

7. Quality Presentations:
Compiles data needed for the pathology department QA presentations and completes the formatted presentation with guidance from QA leadership

8. Proficiency Testing:
Updates test activity menu and orders proficiency testing

9. Regulatory:
Is up to date with accreditation and regulatory requirements. Schedules, coordinates and facilitates CAP & DOH audits. Monitors and assigns trainings.

10. Special projects:
Assists Administrative Director and Medical Directors as requested and assists with additional special projects as indicated by the Director, Quality Systems.

Minimum Qualifications:

Bachelor's Degree
2 years of experience in a laboratory setting
NY state technologist or technician license
Excellent communication skills and strong computers skills

Preferred Qualifications:

Experience with Quality Assurance and Quality Improvement methodology and practices.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit
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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $125,080.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here