IT Network Specialist

Job Title: IT Network Specialist

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

This is a hybrid position requiring at 2 days a week office work and will be filled as an IT Spec II or Sr depending on qualifications and related experience

Job Summary/Purpose:

This role supports, and applies IT standards and procedures, as well as provide operational support for real-time and network systems. The specialist performs a wide variety of routine and non-routine maintenance of network activities, including but not limited to performance operations, change and incident management, routine operations planning, maintenance, and root cause analysis.

Job Responsibilities:

• Provides planning, guidance, and direction for the analysis, implementation, testing, debugging and documentation of network operations for critical network components and systems.

• Experience with network diagnostic, monitoring, and analysis toolsitems as Cisco Prime, DNAC, and automation tools.

• Triage, resolve, and assigns tickets for network support in the SNOW queue and via establishment of single point for callouts.

• Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.

• Respond as Data Network representative in an 'on-call' 24x7 rotation to resolve emergent issues in both Corporate and OT network environments.

• Interact and coordinate with vendors, outsources, and contractors to support network products and services.

• Participates analysis of incident response policies, takes an active role in network incident response and recovery and the identification of performance issues in the network.

• Provides a Tier 1 technical support on network issues and technologies. Responsible for assuring that networking systems are monitored.

• Participates in major incidents and technical troubleshooting activities.

• Create and maintain technical network documentation as it relates to network configuration, network mapping, processes, and service records.

• Coordinate, document, and participate in change management processes for the network projects and activities.

• Implement new and existing equipment, hardware, and software upgrades.

MINIMUM REQUIRMENTS:

Minimum Education Required for the Position:

• Bachelor's Degree in Computer Science/ Related field or equivalent work experience

Minimum Experience Required for the Position:

• IT Specialist II: 2+ years of relevant experience

• IT Specialist SR: 4+ years of relevant experience, Network Associate - i. e. CCNA, JNCIA, etc.

Critical Knowledge, Skills, Abilities Required for the Position:

• Experience in supporting network configurations and equipment.

• Knowledge of the network operations.

• Knowledge of network monitoring tools.

• Knowledge of incident and change management.

Licenses or Certifications Required for this Position:

None

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