As a Quality Assurance Manager, you would be responsible for:
recruiting, training coaching, and performance managing a team of Quality Assurance Specialist.
Assigning teams performance from Medaliia, contract errors, PAC,TP PAC, cancellation percentages, retention of associates as well as other assigned goals Provide on-going development of QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge Ensure compliance with established policies, procedures, and systems Work closely with Sales Management teams to ensure a smooth transition of guest from TO/BBB Reps to QAS Ensure all QAS's re following scripts as outlined.
Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialists Ensures closing and contract data entry goals are met Have an ongoing desire to grow with the company Why do Team Members Like Working for us? 401(k) matching medical and dental plans Employee discounts Professional growth and career advancement To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Have been in your current position for 6 months in your current position Have maintained satisfactory performance levels for the past 6 months Previous Quality Assurance experience When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.
Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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