Lead Supervisor Security Full-Time

Waldorf Astoria Hotels and Resorts
US - Louisiana - New Orleans
January 28, 2025

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Lead Security Supervisor to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a caf, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Security team. This is a great opportunity for someone looking to grow their career in the Hospitality industry. We are looking forward to your application!

A Security Supervisor is responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Promote safe work practices.
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward.
Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation.
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
Perform duties of a Security Officer, as needed.

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must be able to stand for up to 4 hours
Must be able to lift up to 15 lbs.
Basic computer skills
Strong interpersonal, verbal, and written communication skills
Excellent sense of judgment
Can stay alert at all times
Computer skills
Usage of Microsoft Office software including Excel, Word, and Outlook.
Ability to upload, download, and store electronic files of video surveillance and lock audits for investigative purposes.

Decision Making Skills:

Hotel security officers will often need to be able to make on the spot decisions. Some of the decisions could save their lives, the lives of their colleagues, or the lives of hotel guests.

Interpersonal Skills:

Hotel security officers will work with members of the public. Importantly, tourism is a huge industry and hotel security must work to ensure the reputation of the luxury hotel remains high.
The ability to remain calm under pressure, as hotel security officers will be faced with unforeseen and unpredictable circumstances.

Organization Skills:

Hotel security officers must make sure that they complete all scheduled and routine tasks on time.

Read the full job description and apply online on the recuiter's web-site

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