IT Client Support Specialist

McNeese State University
US - Louisiana - Lake Charles
January 3, 2025

Salary: $49,242. 00 Annually

Location : Lake Charles, LA

Job Type: Full-Time

Job Number: MSU092724U99938

Division: Information Technology

Opening Date: 09/27/2024

Position/Application InformationMCNEESE STATE UNIVERSITY is accepting applications to fill the position for IT Client Support Specialist in the Office of Information Technology. POSITION INFORMATION: This is a full-time, 12-month, unclassified position. The appointment begins November 1, 2024.

POSITION NUMBER: U99938

SALARY: $49,242

POSITION DESCRIPTION AND RESPONSIBILITIES:
The IT Client Support Specialist is crucial in maintaining the technological backbone of campus operations. This individual will be responsible for a wide range of activities from installation to troubleshooting, ensuring faculty, staff and students have the necessary tools for success.

The IT Client Support Specialist:

Maintain software and hardware systems associated with campus services
Perform IT best practices and procedures while satisfying end user requests
Perform related duties as assigned/required for efficient operation of the campus

DEADLINE: Review of applications will begin immediately and will continue until the position is filled.

APPLICATION PROCESS AND MATERIALS: For the application process, applicants MUST complete an electronic application and upload required documents listed below:

Letter of Application
Resume
Three References (include name, phone number, and e-mail address for each)
Unofficial Transcripts

*Only completed application packets including all items listed above will be reviewed. TO APPLY FOR THIS VACANCY, click on the "APPLY" button at the top of advertisement to complete the electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Required application materials WILL NOT be accepted after the deadline, if applicable. Applications may be rejected if incomplete. *

ALL JOB OFFERS ARE CONTINGENT UPON THE SUCCESSFUL RESULT OF A CRIMINAL BACKGROUND CHECK AND RECEIPT OF OFFICIAL TRANSCRIPT(S) IF APPLICABLE.

IF YOU HAVE QUESTIONS REGARDING THIS POSITION, PLEASE CONTACT CHAIR:
Chad Thibodeaux, CIO at

Questions regarding this recruitment, please contact the HR Analyst:
Kim Dronett, or *** / TDD ***
Position Duties/Responsibilities

The IT Client Support Specialist is crucial in maintaining the technological backbone of campus operations. This individual will be responsible for a wide range of activities from installation to troubleshooting, ensuring faculty, staff and students have the necessary tools for success.

The IT Client Support Specialist:

Maintain software and hardware systems associated with campus services
Perform IT best practices and procedures while satisfying end user requests
Perform related duties as assigned/required for efficient operation of the campus

Required/Preferred Qualifications

Required:

Associate's degree from a regionally accredited institution or 5 years of related experience
Ability to work independently and manage multiple tasks with competing priorities and deadlines
Strong technological skills
Attentive to detail with strong organizational skills
Ability to handle confidential information in a professional manner
Service-oriented, motivated, able to work under pressure in a fast-paced environment
Ability to work and communicate effectively with a diverse population
Ability to learn new technology and software as they are introduced into the work environment
Ability to research and solve problems independently
Ability to perform physical tasks and lift up to 50 lbs.

Preferred:

Bachelor's degree in information systems or related field
Experience working in higher education
Experience with audio/visual instructional equipment (Extron, projectors, microphones, etc. )

General University information

McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment (Faculty Only) will be conducted on selected finalists. We comply with Louisiana Revised Statute 49:1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required.

McNeese State University is an AA/EEO/ADA employer committed to excellence through diversity and a SAME agency (State as a Model Employer for People with Disabilities) for the State of Louisiana.

Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the ADA Coordinator, Krisshunn Youngblood, Office of Inclusive Excellence: Voice: ***; TDD/TTY, Hearing Impaired: ***; or

The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U. S. citizens and aliens lawfully authorized to work in the U. S. Each new employee is required to present documentation verifying his/her identity and right to accept employment. McNeese participates in E-Verify.

Louisiana Revised Statute 42:31-"Eligibility requirements for certain unclassified employees"-requires any person hired or employed in an unclassified position, whose annual salary or rate of compensation is equal to or exceeds one hundred thousand dollars, provide proof to his public employer that he has been issued a Louisiana driver's license and that all vehicles registered in his name are registered in Louisiana within thirty days of being hired or employed at such salary.

Transcripts from Foreign Universities: Prospective faculty submitting transcripts from foreign universities or schools must have the coursework evaluated for equivalency to United States-accredited coursework by a University-approved agency. The prospective faculty member is responsible for the cost of the evaluation. McNeese typically accepts evaluations by World Education Services () or Educational Credential Evaluators, Inc. ec.

Read the full job description and apply online on the recuiter's web-site

IT Client Support Specialist

IT Client Support Specialist

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