Service Cloud Product Owner

Keysight Technologies Inc
US - Louisiana - Hall Summit
November 14, 2024

Overview:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the team:

You will be a part of a current team of 6 product owners, working with the development, support, service order management and UI/UX teams, among others.

Responsibilities:

As a Product Owner for the Service Cloud Technical Support at Keysight Technologies, your responsibilities will include:

Setting up the product vision:
Youll help define the long-term strategic direction for the Keysight Support Portal, to provide a modern, intuitive customer experience, taking in consideration new AI technologies and new experiences.
Handling the product backlog:
Youll define and prioritize features, enhancements, and bug fixes, ensuring the development team focuses on valuable functionality.
Providing acceptance criteria:
Youll collaborate with stakeholders to define clear criteria for feature completion and quality.
Managing stakeholders:
Youll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution.

Qualifications:

Product Management Expertise:
Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features.
Strategic Vision:
As a Product Owner, youll define the long-term vision for the product. This involves considering future trends, technological advancements (such as AI integration).
Stakeholder Management:
Effective communication and collaboration with various stakeholdersdevelopment teams, business leaders, customers, and end-usersare essential. Youll need to balance competing priorities and ensure alignment.
Agile Methodology:
Familiarity with Agile practices is crucial. Youll manage the product backlog, prioritize features, and work closely with the development team during sprints.
Customer-Centric Mindset:
Prioritizing the best possible customer experience is at the core of your role. Empathy for end-users and the ability to advocate for their needs are vital.
Technical Acumen:
While you dont need to be a developer, understanding technical concepts related to SalesForce helps you make informed decisions and communicate effectively with the engineering team.

Careers Privacy Statement
• Keysight is an Equal Opportunity Employer.
•

Read the full job description and apply online on the recuiter's web-site

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