Member Service Representatives

Overview:

Now is the time to join us!

Were Personify Health.
Were the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together.
Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health.
At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters.
Together, were shaping a healthier, more engaged future.

Who are you?

The role of Member Services Representative is primarily responsible for providing attentive customer services to Virgin Pulses clients.
This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.

In this role you will wear many hats, but your knowledge will be essential in the following:

• Using top-notch interpersonal skills able understand customers inquiries or complaints and deal effectively with callers who may be frustrated or angry
• Handling incoming calls from members and clients regarding a variety of requests
• Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff
• Navigating multiple databases simultaneously for member research and resolution
• Answering questions about client and product design as well as Virgins involvement with members overall wellbeing
• Assisting members with any technical issues related to website or products and escalate issues to as necessary
• Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Identifying, researching, and resolving customer issues using Virgin databases
• Follow-up on customer inquiries not immediately resolved
• Accepting repetitive work tasks performed in a confined work area
• Consistently meeting established performance and quality standards
• Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members
• Learning and retain a thorough working knowledge of all existing and new products and services
• Discipline to work from home as business needs dictate.
  
• All other duties as assigned.
  

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• High school diploma or equivalent required
• Must have at least one year customer service experience in a call center environment
• Must be willing to work 5 days a week onsite in a call center-office environment located in Covington, LA
• Excellent written and verbal communication skills
• High degree of computer literacy with strong working knowledge of Microsoft Office Suite
• Ability to type 30 wpm minimum with accuracy
• Flexible with scheduling as business needs dictate
• Proven experience working in a fast-paced environment while delivering unparalleled customer service
• Demonstrated ability to maintain composure and empathy while multi-tasking to solve member needs
• Ability to listen attentively and to use information provided to assist members specific needs
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Strong customer service, analytical and decision-making skills
• Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Ability to learn and navigate new software quickly

Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

• Ability to set at desk for prolonged periods of time.
  
• Ability to work on computer for prolonged periods of time.
  

No candidate will meet every single desired qualification.
If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16 to $21 per hour.
Note that salary may vary based on location, skills, and experience.
This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive.
Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders:
employees (at each organization level), members, clients and the communities in which we operate.
Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams:
Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process.
All official communication will come from a verified company email address.
If you receive suspicious requests or communications, please report them to ***.
All of our legitimate openings can be found on the Personify Health Career Site.