Director of Operations

Bighorn Law
US - Louisiana - Baton Rouge
January 16, 2025

Posted a month ago
Job Summary: Director of Operations
We are seeking a dynamic and driven Director of Operations to join our leadership team. In this role, you will be responsible for overseeing and optimizing the operational processes that drive our business success. You will be the linchpin in ensuring our systems, people, and strategies align with our overarching goals, ensuring a seamless and scalable customer experience.
Key Responsibilities:
Database Management:
• Oversee the management of leads and appointment tracking systems.
• Drive initiatives to enhance client reviews and referrals.
• Develop and implement effective communication and marketing strategies to nurture client relationships.
Systems Development:
• Create and implement scalable customer experience systems.
• Automate tracking processes to improve efficiency and data accuracy.
• Foster a positive and accountable work culture.
• Provide regular reporting to senior leadership and ensure the company's vision is effectively executed.
• Lead by example, instilling a sense of ownership and responsibility across the team.
• Conduct regular reviews of Profit & Loss statements and balance sheets.
• Lead financial forecasting, ROI analysis, and budget planning to ensure fiscal responsibility and growth.
Human Resources:
• Oversee the recruitment, onboarding, and training of new employees.
• Document and maintain clear operational procedures to ensure consistency and quality across the organization.
The ideal candidate will have a proven track record of operational excellence, strong leadership skills, and the ability to drive results in a fast-paced environment. If you are passionate about leading teams and optimizing processes, we would love to hear from you.
Qualifications:
Proven experience in an operations management role, preferably at a director level.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Proficiency in CRM systems, data analysis tools, and financial software.
Exceptional communication and interpersonal skills.
Ability to develop and implement scalable systems and processes.
Solid understanding of financial management and budgeting principles.
Experience in human resources functions, including hiring and training.
Compensation: $60,000
In this ever-changing, fast-paced world of real estate, S. Williams & Associates Real Estate Team works with both buyers & sellers and moves fast to accommodate client's specific needs with a proven track record.
It is our mission to create an unforgettable customer experience that translates to 'life-long fans'.
We stand firm in our beliefs that dedication, tenacity, and willingness are three of the most essential characteristics of an agent who wants to excel in the real estate market today!
In 2023, through competitive and creative marketing strategies, SWA was ranked in the Top 1% in America & 9th in the state of Louisiana for the Small Team Division by RealTrends.
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Read the full job description and apply online on the recuiter's web-site

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