Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.
Responsibilities:
Provide technical support and assistance to staff members via phone, email, and in-person
Troubleshoot hardware and software issues
Install, configure, and upgrade software and hardware
Assist in the documentation and maintenance of IT systems and processes
Escalate complex technical issues to the appropriate IT personnel Assist in managing user accounts and permissions
Deploy, ship, and track IT assets/equipment
Participate in IT projects and initiatives
Stay up-to-date with the latest technology trends and developments
Requirements
Associate's degree in a relevant field preferred
1-2 years of experience in a technical support role
Strong knowledge of Windows operating systems and Microsoft Office
Basic understanding of networking concepts
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer service-oriented mindset
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
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