Hospital Partnership Liaison

At Network for Hope (NFH) the Hospital Partnership Liaison is responsible for building and maintaining key relationships, improving processes, and providing education to enhance the overall culture of donation within assigned hospitals. This role serves as a subject matter expert, supporting hospital partners by providing excellent customer service and collaboration. This position requires significant regional travel, availability, and schedule flexibility.

Duties and Responsibilities

Hospital Support &

Relationship Building

1. Collaborate with hospital leadership to review donation objectives, develop and implement strategic initiatives, and integrate hospital priorities to align with a culture of donation.

2. Identify underperforming areas and initiate corrective actions.

3. Provide support services and assist in resolving issues for hospital partners, including occasional after hours and weekends as needed.

4. Anticipate and respond to hospital needs, including changes in clinical regulations, hospital policies, and staffing.

5. Ensure hospitals adhere to best practices and regulatory requirements.

6. Cultivate and maintain strong relationships with key hospital staff, including but not limited to physicians, nurses, chaplains, social workers, respiratory therapists, and administrators.

7. Conduct regular on-site visits and activities at assigned hospitals, including night shifts, to maintain visibility and support donation efforts.

8. Identify and empower hospital "champions" to act as internal advocates and resources for donation processes.

Partner Education & Training

1. Prepare and deliver comprehensive and inspirational education programs on donation processes and regulations.

2. Provide real-time education during active donation cases, ensuring staff are aware of their roles and the regulations governing family approaches.

3. Lead training on specific donation pathways, various processes, techniques, and best practices.

Data Analysis & Reporting

1. Gather, analyze and report on hospital specific donation metrics and outcomes.

2. Identify and communicate trends in referrals and donation outcomes.

3. Present hospital specific metrics, process improvement efforts, audit results, and other relevant information to hospital leadership.

4. Participate in post-donor reviews to refine and improve donation strategies.

5. Document all interactions and activities with hospital staff in the donor/electronic chart (e.g., iTransplant) according to organizational standards.

Compliance, Quality, & Process Improvement

1. Recommend and implement improvements to department policies, processes, and procedures to enhance team effectiveness and reduce administrative burdens.

2. Share best practices between hospitals and organ procurement organizations (OPOs) to drive continuous improvement.

3. Conducts or assists with improvement projects and activities, including formal PDSAs, to achieve internal and external donation goals and metrics.

4. Participate in the onboarding and orientation of new team members, contributing to a culture of learning and excellence.

5. Ensure that hospital partners comply with all relevant regulations, including CMS indicators and hospital accreditation standards.

6. Work with hospital-based committees to set goals, address issues related to donation processes, and review donation activity.

7. Conduct follow-ups and corrective actions when process variances are identified.

Education, experience and training

1. Education: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may be substituted for education requirements.
2. Experience: At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience. Position requires excellent communication, collaboration, and analytical skills.
3. Licensure, Certification, and/or Registration: N/A

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

In addition to being part of a lifesaving mission, NFH offers competitive pay, comprehensive benefits, and generous time off. Here are some of the benefits available to our team members:

Voluntary Benefits

• Health, Dental & Vision Insurance Options
• Short Term Disability
• Voluntary Life Insurance
• Dependent Care Program
• Pet Insurance Discount Program

Employer Provided Benefits

• Health Savings Account Assistance
• Life & Accidental Insurance
• Long Term Disability
• Competitive 401K
• Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
• Comprehensive Life Assistance Program
• Identity Theft Monitoring Program
• Education, Professional Dues, Certification Reimbursement
• On-The-Job Training and Career Shadowing
• Flexible Work Schedules
• Subscription to the Calm Application

To learn more about NFH, please visit our website at /networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.