Clinical Responder- 7p-7a

Network For Hope NFH
US - Kentucky - Lexington
October 12, 2024

At Network for Hope (NFH) the Clinical Responder is responsible for focusing on the daily referral activity by ensuring that all eligible organ referrals receive a timely review and subsequent follow up. This includes, but is not limited to, performing onsite evaluation of potential donors, receiving updates on patient condition and plan of care, reviewing hospital EMR for clinical status updates and communicating with appropriate clinical personnel. The Clinical Responder will work closely with on-call team members and leadership to triage each referral appropriately. This position is part of a team that provides service to the donation service area hospitals 24 hours a day, 365 days per year.

Duties and Responsibilities

Clinical Response & Evaluation

1. Completes timely onsite response to the donation service area hospitals for viable organ referrals, understanding the presence is vital to NFH's mission.

2. Conducts chart reviews and determines medical suitability for donation in conjunction with other clinical personnel.

3. Collaborates with the healthcare team to develop a plan for referral management from initial referral through declaration of death or DCD evaluation.

4. Informs hospital staff on progression of referral process.

5. Understands and accurately maintains proper donor information and charting documentation during the referral assessment process to maintain organizational records.

6. Maintains competency in authorization training and provides training as needed.

7. Aids with process complaints/concerns and other customer service issues effectively and assists in corrective actions concerning errors, accidents and/or complain.

8. Consults with designated organ administrator on call (AOC), Family Support Liaison (FSL) staff as needed in a timely manner.

9. Acts with integrity, professionalism, and confidentiality.

Stakeholder Support

10. Provides emotional support and donation process expertise for donor families and utilizes other staff or hospital resources as needed.

11. Builds relationships with stakeholders and delivers customer service with the highest level of excellence to all individuals within and outside of NFH during routine as well as stressful situations.

12. Promotes organ and tissue donation and a positive image of NFH.

Education, experience and training

Education: Some post-secondary education is required. An associate degree in allied or health science or equivalent experience preferred.
Experience: Two years of experience in a medical/critical care field or OPO required. Experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred. Competence in electronic medical records and an understanding of medical charting and terminology is required. The ability to communicate effectively and professionally, as well as provide exemplary customer service is required.
Licensure, Certification, and/or Registration: N/A

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

In addition to being part of a lifesaving mission, NFH offers competitive pay, comprehensive benefits, and generous time off. Here are some of the benefits available to our team members:

Voluntary Benefits

Health, Dental & Vision Insurance Options
Short Term Disability
Voluntary Life Insurance
Dependent Care Program
Pet Insurance Discount Program

Employer Provided Benefits

Health Savings Account Assistance
Life & Accidental Insurance
Long Term Disability
Competitive 401K
Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
Comprehensive Life Assistance Program
Identity Theft Monitoring Program
Education, Professional Dues, Certification Reimbursement
On-The-Job Training and Career Shadowing
Flexible Work Schedules
Subscription to the Calm Application
Onsite Exercise Facility and Meditation Room

To learn more about NFH, please visit our website at /networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.

Read the full job description and apply online on the recuiter's web-site

Clinical Responder- 7p-7a