Help Desk IT Support

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian Group - Join Us (***/watch?v=ZVx-NAGfjEs&feature=embtitle)

Team Overview and Job Responsibilities

This position is responsible for responding to hardware and software inquiries for Local System Administrators support team. This team manages, configures, and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and endpoint security definition updates. This position is asked to participate on various IT projects such as applications upgrades and infrastructure refreshes.

What you'll do

The PC IT Support role is responsible for installation/ configuration, operation and maintenance of system hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.

Specific Job duties

Troubleshoot all computer related problems.

Install workstations, software, and peripherals.

Create, change, and delete user accounts per request.

Answer level 1 phone calls.

Unlock and reset HFA accounts.

Manage desktop, laptop, mobile devices, printer hardware and software inventory including installation, refurbishment, and maintenance.

Manages hardware and software for workstations and provides user support including problem-solving technical issues.

Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users.

Implements corrective actions from remote sites or guides users through corrective action.

Works with corporate HQ staff on any new software/hardware deployments

Documents standardized user (internal customer) processes and procedures and 'how to' documentation

Supports critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis. On-call rotation required.

Travel will be a requirement at times for projects such as a PC refresh at remote locations.

Who are we looking for?

One (1) or more years of experience in system administration and computer technical support

Good analytical and troubleshooting skills.

Ability to multitask, prioritize and meet deadlines.

Must be highly motivated and function with little supervision.

Excellent communication skills

Ability to adapt to current technologies and maintain technical skills levels.

Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy

Ability to manage conflicting priorities and customer expectations.

Ability to use good judgement, analytical abilities, and effective problem-solving skills.

Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details.

Demonstrate the ability to work effectively in a fast-paced workforce.

May sometimes be required to work evenings and weekends with little advanced notice.

Self-starter.

Qualifications and Education

BS in Information Technology. MIS or related technical degree preferred but not required.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page (***/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion) to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at *** .

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Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient, high-performing, sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions. Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.