Manager, Program Manager/Product Realization

Company :

Highmark Health

:

JOB SUMMARY

This job is responsible for thought-leadership and project management expertise to deliver key strategic initiatives and critical

Program(s)/Project(s) within the constraints of scope, quality, time and budget for Highmark. Includes the oversight of Project staff (internal and contractor) that serve on Program(s)/Project(s) to deliver solutions for the business. Collaborate with business and technical leaders and stakeholders on project planning, risk mitigation, contingency planning and execution to ensure delivery of expected outcomes.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Provide leadership and project management staff oversight to ensure delivery of projects on schedule, within scope and within budget that meet customer requirements and needs. Oversee and accountable for the development, quality, and delivery of all assigned projects.

• Perform budget and resource management, project status reporting, issue and risk management, contingency planning and project communications to division and business leadership. Execute mitigation plans/actions as needed.

• Responsible for the management of a portfolio of key initiatives, through a disciplined, customer focused, project

• management approach; identifies and resolves project and program issues and risks. Assess portfolio on an ongoing basis to gauge demand and capacity fluctuations within the PMO and/or division to ensure resources (contracted and internal) are available to meet current and future demands.

• Develop and maintain positive customer relationships with key stakeholders. Deliver presentations of the overall suite of project status.

• Ensure compliance of staff and project participants to Highmark's project management tools, techniques, project lifecycle methodologies and audit requirements. Support and contribute to the improvement of project management methods and practices. Champions a standard project management methodology and technology systems development lifecycle through training and education.

• Collaborates with all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program.

• Other duties as assigned or requested.

EDUCATION

Minimum

• High School Diploma/GED

Substitutions

• None

Preferred

• Bachelor's degree

EXPERIENCE

Minimum

• 5 years of experience in a project manager role

Preferred

• Leadership experience

• Health Care Insurance industry business and operational knowledge

• Experience managing large, complex projects

• Experience with an industry standard software development lifecycle

• Experience with Portfolio and Project Management Tools

LICENSES/CERTIFICATIONS

Required

• None

Preferred

• PMP

SKILLS

• Experience with customer relationship management

• Presentation skills

• Negotiation skills

• Experience with conflict resolution

• Experience with Risk Mitigation Planning

• Very good verbal and written communication skills

• Very good interpersonal skills

• Very good team building skills

• Demonstrated leadership skills

• Very good organizational and planning skills

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

Yes

OFFICE BASED OR REMOTE

If employee lives 50 miles or more from a major office, the position is 100% remote. If employee lives less then 50 miles from major office, employee will be required to be in the office 3 days per week.

WORK ENVIRONMENT

Is Travel Required?

Yes 0-25%

Disclaimer:The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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