Global Account Manager Remote

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Amex GBT Egencia is changing the way corporations manage their travel programs and is seeking a Professional Services expert to drive our leadership in corporate travel within our Global Account clients. The Global Account Manager (GAM) will be working with new and existing corporate accounts with footprints in North America (NA) European markets (EMEA), Asia Pacific (APAC) and Latin America markets (minimum of 2 markets required). The GAM will develop multi-dimensional relationships with our Global Customers and provide customized solutions for their Worldwide travel needs.

This position requires proven skills in Contract Negotiations, Sales, and Account Management, with the ability to understand complex systems and processes, while explaining their attributes clearly and fluently to our clients. This position requires outstanding communication skills and a strong understanding of how market trends may potentially affect business needs and travel solutions. The GAM must possess a comprehensive knowledge of the US, European, Asia Pacific and Latin America travel markets. Have a thorough understanding of our product and service offerings. This position will represent Amex GBT Egencia through oral, written, and formal presentations to existing and potential clients at all levels.

Must be a collaborator, biased to action, have high energy, integrity, optimism and can function effectively in an un-structured environment.

What You'll Do:

• Own a portfolio of global accounts operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Amex GBT Egencia offering.

• Deliver a Strategic Account Plan for each account within the portfolio.

• Build a strong rapport as a trusted advisor to our Global Clients, developing long term relationships throughout the customer lifecycle

• Act as the client's lead Global Account Manager: in this capacity, the global account manager will collaborate with local AMs in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues

• Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.

• Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client's expectations of service

• Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer's measures of success.

• Interact and build a strong, positive rapport with the Account Management team(s) globally, also developing long term relationships throughout the customer lifecycle.

• Lead projects and initiatives as required, with ability to guide cross-functional teams to achieve established goals and deliverables as needed.

• Become a functional expert in Change Management

• Represent Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.

What We're Looking For:

• Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions.

• You have preferably come from a travel, technology, or SaaS background.

• Strong working knowledge of the Americas including Latin America, EMEA & APAC regions, culture, and business protocol

• Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds.

• Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction.

• Exceptional negotiating and facilitation skills.

• The ability to recognize and respond appropriately to different situations through the use of advanced communication strategies

• Ability to account manage and upsell additional product and services

• Proven history of obtaining/surpassing targets on a consistent basis

• Ability to work effectively in matrix environment and deliver results

• Tech-savvy with ability to communicate technical product features effectively and enthusiastically

• Effectively work independently in a virtual environment

Considering candidates throughout the US as this is a virtual role. Travel will be required.

Location

Chicago, Illinois, United States

The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (/explorer. amexglobalbusinesstravel. com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final. pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion G.