Community Health Worker

Become a part of our caring community and help us put health first

Humana Healthy Horizons in Kentucky is seeking a Community Health Worker to join our growing team. The Community Health Worker cultivates the organization's social community through community advocacy programs and active engagement with members. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.

Essential Role Functions and Responsibilities:

• Conduct in-person and telephonic non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.

• Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including case managers, SDOH coordinators, and Community Education Representatives (CER).

• Serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.

• Assist enrollees with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance.

• Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.

• Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.

• Locate enrollees when they miss appointments to find out why the appointment was missed and problem-solve to address barriers to care.

• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.

• Provide social support to help boost enrollees' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT.

• Support enrollee self-management through the provision of culturally appropriate health education and health coaching.

• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.

• Attend Humana community events to connect with enrollees and provide education on case management services.

• Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.

• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

• Implement community assessments to identify community resource gaps.

Use your skills to make an impact

Required Qualifications

• Must Reside in Kentucky

• 2+ years of professional human services experience OR recent service in the same role, working in-person with consumers conducting assessments and/or developing care plans

• Proficient in Microsoft Office (Excel, Word)

• Experience using a variety of electronic information applications/software programs

• This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits

Preferred Qualifications

• Bachelor's degree in social work or health related services

• Community Health Worker Certification

• Bilingual English/Spanish: ability to read, write, speak fluently without limitations or assistance

• Previous experience working in the community

• Experience navigating housing needs for at-risk populations

• Home Health experience

Work-At-Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information

• Workstyle: Field. Field workstyle is defined as associates performing their core duties at one or more non-Humana locations

• Work Location: Kentucky

• Travel: 60-80% within 50-mile radius of home address

• Typical Workdays/Hours: Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) but be flexible with your hours based on business needs.

• As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a text messaging interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$44,200 - $60,900 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our.