Optical Sales Associate - Training Provided

Eye Care Partners Career Opportunities
US - Kentucky - Bardstown
October 28, 2024

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit eyecare-partners. com.

SECTION 1: Job Summary

An Optical Sales Associate will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders using current process
Acknowledge patients in a friendly, approachable way that invites them into the office
Maintain frame standards with cleaning, organization, full and well-presented areas
Follow all protocols to keep Frame inventory accurate
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served

Team members will work with patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High School Diploma or GED

SECTION 5: Experience Requirements

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Associates Degree preferred
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

SECTION 6: Knowledge, Skills and Abilities Requirements

Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Favorable result on Background check
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support need

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer skills

Proficiency with Microsoft Excel, Word, and Outlook

Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards

Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities:

This position has no supervisory responsibilities.

SECTION 8: PHYSICAL DEMANDS:

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements% of TimeLBSPhysical Requirements% of TimeLBS

Bending

25

Vision - close/distance

100

Carrying

25

≤ 25

Vision - color vision

100

Climbing

5

Vision - depth perception

100

Driving

10

Vision - peripheral vision

100

Grasping

100

Vision - ability to adjust focus

100

Hearing

100

Stooping

25

Lifting

10

≤ 25

Walking

75

Pulling

10

≤ 25

Writing/Typing

100

Pushing

10

≤ 25

Speaking

100

Reaching

50

Fine Motor Skills

100

Sitting

50

Use of Hands

100

Standing

50

Other (please describe)

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: Regularly uses telephone, computer, fax, printer and copier. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer/autorefractor; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items c.

Read the full job description and apply online on the recuiter's web-site

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