Field Service Technician

TITLE: Field Service Technician

OPEN POSITIONS: 1

LOCATION: Lenexa, Kansas OR Parsons, Kansas

REPORTS TO: Field Service Manager

Magnum Systems, Inc. is currently seeking a Field Services Technician to join our team. If you meet the qualifications outlined below and are hardworking, trustworthy, dependable, and can succeed in a demanding, fast-paced work environment, we encourage you to apply.

Magnum Systems, Inc. is one of North America's leading designers and manufacturers of material handling and packaging systems for dry bulk materials. We earned that spot with our collective engineering knowledge and application experience. We're not all that flashy, but customers who process bulk materials such as grain, seeds, cereals, sugar, flour, plastic pellets, plastic powder, sand, cement, fly ash, fertilizers, and granulate chemicals value our ability to solve their bulk material handling challenges.

Become part of our tradition! If you enjoy being part of something special, then bring your energy and come grow with us!

SUMMARY

The role of the Field Service Technician is to provide professional service and support for Magnum Systems customers by performing field service start-up, minor installation, repairs, and maintenance of Magnum Systems packaging, weighing, filling, pneumatic conveying, automation, and robotics systems. The Field Service Technician will also troubleshoot, and field call in and email questions, concerns, and needs of our customers. The Field Service Technician will work within the guidelines established by the Field Service Manager and will follow the established procedures when representing Magnum Systems.

ESSENTIAL FUNCTIONS

• Startup - Customer pre-consultation, site readiness preparation, startup monitoring, programming, testing, assist and train.
• Equipment Maintenance - Perform routine maintenance on equipment.
• Installation - Technical consultation and installation assistance to on-site personnel or contractors.
• Repairs - Repairing machines and systems, including rebuilds.
• Troubleshooting - Determining causes of operating errors and taking action to remedy the problem.
• Equipment Selection - Determining correct tools and equipment required to perform the job.
• Record Activity - Complete service reports, record repairs, warranty and maintenance performed.
• Phone Skills - Consult, troubleshoot, identify, and guide questions and concerns.
• Programming - Able to install and run PLC and logic programs.

QUALIFICATIONS

Required:

• High School Diploma or Equivalent
• Minimum 3 years' experience as a service technician

Preferred:

• Experience with mechanical, robotic, and pneumatic systems.
• Working knowledge of Rockwell Software, PLCs, HMIs, VFDs, and Industrial Robotic Programming.

SKILLS REQUIREMENTS

• Must be able to work under general supervision or independently. The ability to work in both a team atmosphere and as a self-starter is a must.
• Critical-thinking skills. Able to proactively identify needs, predict obstacles, assess solutions, and communicate the importance of accountability.
• Interpersonal skills. Must work closely with other departments, employees, customers, executive team, and vendors. Listening and providing an environment for open communication from all levels is critical.
• Detail oriented. Understands everything leaving our facility (including drawings, diagrams, letters, etc. ) is a representation of the employees, company, and reputation. Must have concept of "big picture" when it comes to internal changes of policy or procedure.
• Continuous education driven. Looking to improve every day and leading by example.
• Maintains a high level of confidentiality.
• Strong electrical and mechanical knowledge/aptitude.
• Read and review blueprints, plans, wiring diagrams, specifications, manuals, and other documentation to prepare for duties.

OTHER

Work Environment

• On-Site Work: Frequently visits customer sites, including manufacturing plants, factories, and industrial facilities and is subject to both inside and outside environmental conditions depending on the nature of the equipment being serviced.
• Equipment and Machinery: Works around heavy machinery, industrial equipment, and production lines. Involves troubleshooting, repairing, or installing machinery, which may require working in tight spaces, elevated platforms, or confined areas.
• Protective Gear: Use of personal protective equipment (PPE), such as hard hats, safety glasses, steel-toe boots, ear protection, and gloves. Compliance with safety protocols is crucial to minimize the risks from machinery, chemicals, or electrical systems.
• Potential Hazards: Risk of injury from tools, machinery, or electrical systems. Exposure to loud noise, vibrations, and sometimes hazardous substances.

Physical Requirements

• Heavy Work: Exerting up to 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
• Standing for long periods of time.
• Visual Acuity: Close visual acuity to perform activities at distances close to the eyes and up to or within arm's reach.
• Ability to use hands and fingers for holding, carrying, grasping, pinching, pulling, pushing; rotating fingers, wrists, and hands; manipulation of machine controls, tools, and parts.
• Ability to identify parts and tools, observe operations of machines, and visually inspect completed parts.

Work Schedule

• Irregular Hours: Work may include nights, weekends, and/or holidays, especially in emergency situations or during downtime in production. On-call duty for urgent service requests may be common.
• Flexible or Long Hours: May work long shifts or adjusted schedules based on customer needs and project requirements.

Travel Requirements

Extensive travel (up to 95%) is required to drive to local sites or fly to distant locations (U. S. , Canda, and South America). Overnight stays or extended time away from home is required depending on the geographic scope of service.

Supervisory Requirements

• None

DISCLAIMER

• This job description is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties as assigned may be required. Magnum Systems reserves the right to modify this job description at any time.
• Magnum Systems is a drug and alcohol-free workplace.
• Magnum Systems is an Equal Opportunity Employer. Reasonable accommodation may be made for employees with disabilities if requ.