PSI Services LLC, a leader in the assessment industry with over 70 years of experience, is seeking a dedicated Assessment Center Supervisor to join our team. With a comprehensive solutions approach that includes test development, delivery, and results processing, PSI caters to a diverse clientele, including corporations, federal and state government agencies, professional associations, and leading academic institutions. We specialize in pre-hire employment selection, managerial assessments, licensing and certification tests, and more, ensuring the highest quality standards through our multiple business channels. The Assessment Center Supervisor will play a crucial role in overseeing the testing environment, ensuring that all procedures are adhered to and that each test-taker experiences a fair and secure testing process. If you have a passion for management and a commitment to delivering quality assessment services, we invite you to apply for this exciting opportunity to make a difference in the assessment industry.
Responsibilities
Supervise day-to-day operations of the assessment center, ensuring compliance with PSI policies and procedures.
Manage scheduling and coordination of testing sessions, optimizing resource allocation and staff assignments.
Train, mentor, and evaluate assessment center staff to ensure high performance and adherence to standards.
Monitor test administration processes to ensure security, integrity, and quality of assessments.
Address any issues or concerns raised by test-takers promptly and professionally.
Compile and analyze data related to testing outcomes and center operations for reporting purposes.
Collaborate with other departments to enhance facility operations and resolve any logistical challenges.
Requirements
Bachelor's degree in management, psychology, or a related field.
Minimum of 3 years of supervisory experience in a testing or assessment environment.
Strong knowledge of testing procedures, security protocols, and regulatory compliance.
Excellent leadership, communication, and interpersonal skills.
Proficient in data analysis and report generation.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Commitment to delivering exceptional customer service and resolving issues effectively.
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