Customer Service Representative

Customer Service Representative

  • Share :

Main ActivitySpecific ActivitiesMeasure of Performance

Manage Account/CS Transactions for Assigned Channel Partners

  • Customer order entry to ERP
  • Quoting as required providing price, availability, freight charges and drawings or product configuration
  • Fielding phone calls /inquiries from assigned accounts or other channel partners needing assistance
  • Expediting/following up on Orders
  • Professional interaction with Schedulers, Production Supervisors, Shipping, Quality, Sales and others to carry out order fulfillment processing
Customer Satisfaction Survey Results and Order Entry Accuracy Report Metrics

Perform Specialized Account Maintenance Functions
  • Maintain RGA (Return Goods Authorization) and Credit Databases
  • Process Returns and credits according to established policies/procedures
  • Accurately maintain databases (web-based, ERP, others)
  • Other account maintenance duties as assigned
Reporting metrics related to accuracy and timeliness

Handle end-user/influencer inquiries and lead referrals
  • Manage leads/calls from end-users to designated dealers as determined by lead mgmt policies
  • Interact positively with a wide-array of end-users and influencers to assist them in finding a dealer that meets their needs, instructing them on use of consumer website, catalog, etc. as appropriate
Customer Satisfaction Ratings and Revenue Target Attainment

Support sales efforts
  • Complete follow-up calls, report maintenance, duties as assigned to achieve monthly sales goals
  • Provide support for Regional Sales Managers & Mfg Reps as assigned
Revenue Target Attainment

Product knowledge
  • Complete training and study to understand details of products and their uses
  • Communicate product functionality to dealers, end-user customers and influencers


Customer Satisfaction Survey Results

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1. 35(c)

Read the full job description and apply online on the recuiter's web-site

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