Training Coordinator

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, Texas and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24-hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients' health & safety at the center of everything we do.

SUMMARY:


This position is responsible for assisting with the execution and coordination of administrative and reporting duties required by L&D Department. This position will be located at the Kansas location.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Upload courses, identify and assign users/group, deploy courses and acknowledgement, and report generation for eLearning modules. May include coordination with feature demos, applied tutorials, step-by-step guides, workshop presentations, hands-on exercises, knowledge assessments, learner surveys, etc.
  1. Track and report to completion status of all required training, including annual compliance training.
  2. Assist with uploading and tracking policy/process revision acknowledgements, etc.
• Assist L&D leadership with identifying possibilities for combining acknowledgements, courses and pathways.
• Coordinate with HR/TA to schedule and coordinate new hire training for all InfuSystem employees.
• Maintain learning plans by position for all InfuSystem personnel, including new hires, ensuring courses are current and updated within InfuSystem's LMS.
• Serve as one of the department liaisons across departments, especially Quality and Compliance department, to ensure revision level training is updated in the authoring tool and LMS, as well as assigned to required learners.
• Assist L&D leadership with maintaining and communicating training schedules for all InfuSystem departments.
• Assist with evaluating and identifying the strengths and weaknesses of the training modules to report the findings and suggest/create solutions
• Troubleshoot and communicate with internal customers on an as needed basis.
• Remain flexible, open, and eager to learn/teach fellow employees to best always meet and exceed the business and industry standards and expectations.
• May be assigned revision editing and curriculum design and acknowledgement projects, based on demand and skill level.
• Performs other related duties as required.

• Experience working with HRIS, LMS and authoring software required.
• Excellent time management skills, public speaking skills, problem solving skills, excellent verbal, and written communication skills.
• Exceptional organization skills, leadership, and interpersonal skills.
• Inspiring translator of all things technical:
  Ability to convert technical or scientific applications into plain language that customers can understand and appreciate-to create those "lightbulb moments" with learners. Exceptional written and oral communication skills.
• Detail-oriented creativity:
  Ability to work within our brand and style guidelines to create accurate, complete, and compelling multimedia learning experiences.
• Knowledgeable about learning management systems, instructional design and e-learning platforms.
• Powerful collaborator and team player:
  Proven experience working effectively across globally distributed teams, and with different customers (executives, admins, managers, and end-users) from across a variety of industry segments. Excellent listening and critical thinking skills, with the ability to diplomatically address areas of perceived disagreement.

• Powerful collaborator and team player:
  Proven experience working effectively across globally distributed teams, and with different customers (executives, admins, managers, and end-users) from across a variety of industry segments. Excellent listening and critical thinking skills, with the ability to diplomatically address areas of perceived disagreement.
• Medical device troubleshooting, and repair experience is required.
• Associate degree (A. A. ) or equivalent from two-year college or technical school; and two years related experience on medical devices.
• Ability to instruct, evaluate and train employees.
• Exceptional verbal and communication skills as well as strong organizational skills.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Computerized Medical Maintenance Software and Microsoft Office Suite to include word, excel and outlook.
• Minimum of 8 hours of continued education/course work in the biomedical field.

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills.
• Natural curiosity to pursue issues and increase expertise.
• Pursue and design innovative analytical performance metrics.
• The courage to promote and defend ideas and analyses.
• Passionate about InfuSystem and serving customers and patients.
• Strives to make an impact on improving our business processes and results.
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team