IT Manager

Great Wolf Lodge
US - Kansas - Kansas City
January 7, 2025

Pay:
$65000 per year - $75000 per year

At Great Wolf, the IT Manager is responsible for providing technical support and managing the systems at the lodge.
Reporting directly to the Corporate IT Support Manager at this time, they will also have a dotted line to the General Manager of the property at which they are located.
Technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.
This position will also be responsible for assisting in the budget planning process to define systems needs at his/her property.

Essential Duties & Responsibilities

Work closely with on property staff on systems related issues pertaining to the PMS, POS
Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
Administer and enforce GWR license agreements for compliance budgetary accuracy
Work closely with members of the GWR IT team
Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
Assist the corporate IT on projects and support related issues in the field or at the corporate office
Prioritize projects and support workload at the resort
Conduct regular training sessions to keep the knowledge base at the properties current

Basic Qualifications & Skills

Bachelor's degree in IT or related field (or equivalent combination of education/experience)
Four years of experience in hybrid networking, server, virtual and physical environments
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
Demonstrated proficiency in Microsoft Office suite
Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Microsoft Certification
Previous IT experience in hotel/resort/theme park industry
SCCM administration, and a working knowledge of Cisco and server virtualization
Strong problem solving and organizational skills
Attention to detail
Enthusiastic and positive energy
Multi-tasking ability

Physical Requirements

Able to lift up to 20 lbs.
Able to bend, stretch, and twist
Able to stand or sit for long periods of time

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).
These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Read the full job description and apply online on the recuiter's web-site

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