Office Manager

Important Recruitment Information for this vacancyJob Posting closes:
Open Until Filled; Screening begins immediately and continues until filled.

Office of the Kansas Attorney GeneralOffice ManagerPublic Protection DivisionAbout the PositionClassified/Unclassified Service:
Unclassified (At-Will)
Full-Time/Part-Time:
Full-Time
FLSA:
Nonexempt
Locations:
Topeka, Kansas (Shawnee County)
Eligible to Receive Benefits:
Yes
Veterans' Preference Eligible:
Yes
Work Schedule:
Monday-Friday; 8:
00 AM - 5:
00 PM

Compensation

Hourly Compensation Rate:
$22. 71 - $24. 34

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs:
  parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

• This position provides leadership in the Public Protection Administrative Unit and manages all routine daily functions, including motivating the administrative team and establishing workflow targets and metrics for measuring production. This position will serve as the primary go-to for escalated calls and questions, and includes other duties including answering multi-line telephones promptly and courteously; assessing information needs of callers and directing them to appropriate resources (whether internal to or external of the Attorney General's Office); relaying information to the appropriate OAG staff member/division or external entity. Extremely high-volume consumer contact is inherent in the performance of the work; therefore, exceptional customer service and communication skills are critical.
• Gathers and collates data for and assists with compiling monthly and annual consumer complaint statistics utilizing electronic file management system, Excel and Word to produce reports. Reviews and recommend changes to procedures to ensure compliance with office policies and practices. Prepares and updates procedural manual and related instructional materials. Participates in internal meetings and trainings as requested.
• Reviews incoming postal, express and building mail delivered to the agency and assesses how to appropriately route for action; reviews and assists with processing daily incoming and outgoing correspondence for the Public Protection Division through mail, email and fax. May assist with opening and scanning all incoming consumer complaint file correspondence in the manner outlined by office policy and practices. Inputs data to open, close, or update a consumer complaint case file in the electronic document management system. Routes consumer complaint file correspondence to the appropriate staff using the electronic document management system.
• Responds to constituent correspondence through mail, email and phone calls. Coordinates and assists with various administration functions including accurate data entry, mass mailings, filing, proofreading, office supply maintenance, publication requests, check deposit processing, auditing of electronic database, routine reports and other administrative assignments as needed.

• An associate's degree in business administration, communications, criminal justice, or related field(s). Professional or technical experience, asdeemed by the Attorney General to be sufficient qualification to perform the assigned work, may be substituted for the required college study.
• At least two (2) years of supervisory experience.
• At least two (2) year of experience in providing direction necessary to implement the objectives of an organizational unit.
• At least three (3) years of experience in general office, clerical or administrative support work.
• Extensive customer service experience to include operation of multiple-line telephone system(s).
• Advanced proficiency level in Microsoft Office Suite including Excel, Word and Outlook.

• Demonstration of progressive leadership responsibilities in previous positions.
• Experience with an electronic document management system preferred.
• Bilingual skills (especially Spanish speaking) are highly desired.

• As a condition of employment, candidate(s) are subject to a pre-employment screening process to include a fingerprint and name-based criminal history records check and reference/background check of past and present employers. The pre-employment screening process will be waived for current OAG personnel who have previously completed the screening requirements.
• In this position, you would be authorized access to private information to the extent necessary to perform the assigned duties. Employees of the OAG are required to protect against unauthorized access to such information, ensure the security and privacy of such information, and disclose any anticipated threats or hazards to such information. Employees must be cautious not to release this information to the public or other individuals, including but not limited to OAG employees who have not been authorized or who do not have a legitimate organizational, departmental, or business need to know. Any questions regarding releasing such information to another person should be directed to the employee's supervisor.

• Name:
  Jude Overton
• Email:
  careers@ag. ks. gov
• Phone