IT Telecom Analyst

WIRELESS MOBILITY SR TELECOM ANALYST - North America

JOB DETAILS

Culture

Become a Part of the *, Inc. Team
• , Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At *, it's about each person bringing skills and passion to a challenging and constantly evolving game
• Technology designs, creates and implements the methods and tools needed to make the world's largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate *'s rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without * Technology, there are no * products.

Responsibilities
• Partner and Align with internal teams (ie. * Sourcing, Finance, Legal, HR), telecom carriers, and telecom expense management company to support wireless mobility infrastructure services and roadmaps
• Core competency in Wireless Mobility Services (ie. Mobile phones/tables, plans, features and technical knowledge)
• Provide assistance and support for incoming queries and issues related to wireless mobile devices and services
• Write knowledge base articles related to wireless mobility services
• Communicate with stakeholders to understand and support business requirements and technology needs
• Serve as an escalation point for customers
• Analyze and implement efficient IT process
• Gather feedback from end users to continue process improvement
• Collaborate with cross functional teams to align on services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives
• Accountable for providing accurate project estimates, tracking of project spend and management of project budgets for wireless mobility globally
• Keep abreast of technology trends and developments

Requirements
• Proven track record of success in fast-moving organizations with complex technology requirement
• Proven experience as a Telecom Analyst, IT Consultant or similar role
• Experience in project management
• Excellent verbal and written communication skills
• Knowledge of system database and troubleshooting
• Excellent customer service skills
• Ability to build presentation deck, think strategically and communicate to a large audience
• Strong influencing skills and ability to interact with senior leadership and vendors
• Collaborative style and a focus on continuous improvement, quality and proactive planning