IT Support Technician Level 1

Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others - we want you to help us deliver on that promise by joining our IT Team.
When and where will you work?
This is an onsite position in Albany, Ohio, working Monday - Friday.
What you'll do:
Answer and evaluate incoming service tickets and in-person requests for assistance from users experiencing problems with desktop hardware, software, networking, and other computer related technologies. Handle assigned work requests according to designated goals and objectives.
Actively build trust with customer base and IT by providing professional, prompt, and courteous end user assistance for all computing devices and applications.
Handle problem recognition, research, isolation, and follow-up for user issues. Maintain contact with other members of the IT team to discuss ongoing issues/projects and refer more complex problems to the Lead IT Tech or IT Manager as needed.
Handle IT on boarding process for new users.
Complete incoming New Hire forms (NAF) as assigned.
Complete incoming Active Directory changes for current employees.
Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Image, repair, and deploy PC systems and iPads to end users/labs.
Install, configure, and support copiers, fax applications, printers, scanners, and miscellaneous peripheral hardware.
Aptitude to train end users - both one-on-one and in groups.
Aptitude to communicate effectively with all levels of employees/management.
Adhere to all IT and company policies, practices, and processes.
Who you are:
Excellent verbal and interpersonal skills.
Informed in the use of IT ticketing systems or an ability to learn the same.
Principal knowledge of Microsoft Windows 10 and Office365 products.
Experience with PC imaging software.
Basic knowledge of Active Directory and Office365 management portal for user/mailbox administration.
Basic IP networking knowledge and troubleshooting experience.
Experience in hardware and software installations on Desktops and Laptops is required for this position.
Experience configuring and installing applications to Apple devices such as iPads and iPhones.
What you've done:
Obtained a High School Diploma or equivalent, associate or bachelor's degree preferred
Gained 1-2 years experience, hands on, deploying and supporting IT desktop and infrastructure services preferred.
Applicable Microsoft desktop or network certifications or coursework underway
Microsoft Certified Professional (MCP) or A+ certification preferred, but not required
What's in it for you:
A comprehensive benefits package that includes health, dental, and flexible spending accounts
Competitive base salary with uncapped commission structure
401(k) retirement plan with a generous company contribution to help you save for the future
Company Paid Life and disability insurance
Access to voluntary insurance options
A generous paid time off program that increases every year
Tuition reimbursement
Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
About Us
Wedgewood is the nation's largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.
Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
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