IT Network Administrator I

Description:

The IT Network Administrator (Administrator) ensures the stable, secure, and efficient operation of the university's network. The Administrator manages network devices, ensures equipment complies with configuration and security standards, troubleshoots, and resolves network and endpoint issues, and assists with upgrades, monitoring, and incident response. The Administrator supports the campus wired and wireless networks as well as remote connections and networks.

The Administrator reports to the Director of Network and System Administration and is an important member of the Information Technology Services ( ITS ) technical team. This is an entry level position that works with other members of the networking team and under the guidance of the director and senior technical staff. The Administrator works with others to ensure a high level of service to faculty, staff, and students, and a high level of performance and security from the university's network.

Primary Function of Organizational Unit:

Information Technology Services ( ITS ) strengthens and supports the university's mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university's strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Requirements:

Minimum Knowledge, Skills and Abilities

Bachelor's or master's degree in computer science, Information Technology, or a related field.

Ability to install and configure network switches, routers, and access points.

Ability to monitor network traffic and devices.

Ability to identify, troubleshoot, and resolve performance and configuration issues.

Knowledge of fundamental network services such as DHCP , DNS , and NTP .

Ability to implement basic cybersecurity controls and assist in incident response.

Ability to identify and resolve network issues related to end user devices.

Strong customer service orientation and ability to partner with other units and foster a team spirit.

Strong interpersonal and communication skills and the ability to work effectively in a diverse community.

A combination of education and experience may be considered in lieu of degree requirements.

Preferred:

Two years' experience related to the duties of the position.

Experience with Extreme Networks switches, routers and access points, and Extreme Networks management systems.

Experience managing Palo Alto firewalls.

Experience troubleshooting and resolving DHCP , DNS , and NTP issues.

Knowledge of network routing protocols.

Experience with cybersecurity controls and incident response.

Experience identifying and resolving network issues related to end user devices.

Ability to train end user device support staff.

Special Instructions:

Applicants to this posting will also be considered for position 007539.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A&T State University permanent employees include the following and more:

Accrued Vacation and Sick Leave for Eligible Employees

Community Service Leave

Blue Cross Blue Shield of NC - Health Benefits

NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more

12 Paid Holidays

Teachers and State Employees Retirement System ( TSERS )

Optional Supplemental Plans - 401k, 403b, 457b and 457

Employee Assistance Program ( EAP )

Campus Recreation Center Discount

University Bookstore Discount

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Job Closing Date: 12/18/2024